Nordic Content Specialist Job in Dublin, Dublin Ireland
Nordic Content Specialist
General Summary
The Content Specialist will be responsible for the quality of Customer Support content. The main objective of this role is to ensure that Content - Kana emails, FAQs and Self-Service Content is accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with the Global Content teams, Product support and the in-country teams.
Specific Duties
The responsibilities for this role include:
- Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are:
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- Culturally appropriate
- Well-written
- Accurate
- Approved by Compliance/Legal Department
- Translating, updating, writing and implementing new templates to reflect product updates
- Updating, writing and implementing new FAQs to reflect product updates
- Maintaining the Help Center - for example, hiding out-of-date FAQs if necessary
- Acting as the content expert for CS content
- Working closely with Linguists and Content Managers to maintain local language glossaries and style guides
- Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
- Taking an active role in country-specific or European content projects
- Use of project management principles to ensure deliverables are met
- Supporting the in-country business unit's initiatives
- Getting involved in website bug spotting/fixing (QA)
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Support Content development for self-service programs e.g. Virtual Agent, Contact Us, Help centre
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Any additional tasks or project support as required
Education and/or Relevant Experience:
o Fluent English and Danish,Swedish and/Norwegian language
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills Sound knowledge of the PayPal product
Benefits (Dublin)
• Medical insurance (VHI)
• Life Insurance Disability Insurance
• Pension (contributory)
• 25 days holiday
• Sabbatical after 5 years
• Free gym on-site
• Free parking
• Subsidised canteen and coffee dock.
• Subsidised shuttle bus from Dublin city centre (O’Connell St)
• Monthly Reward Recognition programme.
• Very active Sports Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
• Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
