Nordics – Client Services recruitment
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
Institutional
BlackRock's institutional business serves corporate and public sector pension funds, charities and endowments, insurers and other financial institutions, sovereign wealth funds as well as governments and official institutions.
Our institutional clients have very specific needs that require genuine partnership. We aim to be that investment partner by listening to our clients, understanding them and by applying our investment expertise across asset classes and markets to solve their needs.
In practice, our commitment to fostering long-term relationships means we can gain a deep understanding of our clients' long-term objectives. Having a culture where we share knowledge across asset classes and regions allows us to create investment solutions that better meet client specific challenges. The third pillar underpinning our offering is our risk management culture and systems: we seek to ensure that every investment position is deliberate, diversified and appropriately scaled.
Within the wider Institutional Business, the Nordic Institutional team is responsible for business development and relationship management within the life and pensions segment in the Nordic region. This is a team of 7 people who are looking for an individual to join them as soon as possible who will focus on the delivery of the highest quality of client service with superior attention to detail in a mature, professional manner.
Job Purpose/Background:
The successful candidate will be an integral part of the Nordic institutional team and take responsibility for supporting the Account Managers and servicing Nordic institutional clients to ensure the consistent delivery of a high quality and seamless service across our client base.
Key Responsibilities:
- Maintaining and strengthening relationships with existing clients through the delivery of high quality client service and maintaining an excellent attention to detail
- Taking responsibility for client queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high quality
- Preparing presentation materials for account reviews and checking quarterly investment reports prior to dispatch
- Gaining a clear understanding of clients’ service requirements, storing details on client management systems and sharing information internally in order to contextualise and motivate support from internal teams
- Ensuring sufficient familiarity with BlackRock’s existing products and operational capabilities to aid query resolution and to assist with the design and delivery of external communication
- Reviewing own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives
- Working closely with the relevant account manager to ensure the seamless delivery of service whilst maintaining a high degree of communication and confidence
Key Skills:
- Excellent organisational and project management skills with a proven ability to prioritise effectively
- Language skills: fluent English and must be fluent in at least one Nordic language with a preference for Swedish
- Superior attention to detail and ability to manage multiple tasks to tight deadlines
- A self starter who can quickly analyse client needs and focus on delivery
- Proactive team player with good listening skills
- Ability to develop relationships with clients, administrators and other third party stakeholders, and to communicate and interact effectively with personnel at all levels within BlackRock
- A broad understanding of the investment industry and competitive landscape
- A sound technical understanding of investments
- Independent thinker with high level of integrity
- Experience in a process driven, risk controlled environment
- Proficiency in Microsoft office programs
- Graduate degree