Northbrook Senior Learning Administrator Job in Northbrook, Illinois US
Northbrook Senior Learning Administrator
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. The Learning Administrator is responsible for the overall LMS system administration. As a member of the Learning Administrator team, this person is critical to ensuring customers have access to development opportunities via the LMS, providing functional support for the day-to-day operation, maintenance, usage, testing, analysis and reporting. Daily interactions providing status of deliverables to customers is key to success in this job. In addition, the individual will be required to proactively manage issues and overall customer/account team expectations and escalate to management as needed. The Learning Administrator will be required to team with both the customer/account team and others to deliver team results in a clear and timely fashion. The ability to listen effectively, resolve issues, problem solve, add value and facilitate customer interactions will lead to effective customer relationship management and success in this role. Planning and organizing abilities are a must for individuals to work through the daily LMS administration tasks including LMS course and session setups, enrollments and reporting. Key Responsibilities: Advises client business units on Learning Management system structures, set up and best practices, including system notifications, surveys and assessments. Sets up and maintains learning activities in the LMS for multiple learning programs Creates/publishes/archives online courses, adds/deletes accounts, sets/adjusts/maintains system parameters, adds/deletes resources, etc. Performs quality assurance checks on content and tests content to monitor proper functionality and communication with the LMS; identifies, troubleshoots, and resolves problems with course design and LMS configuration Establishes/maintains links to other online systems (e.g. vendor hosted courseware) Understands and articulates system requirements and constraints Creates and maintains system reports that provide the data requested by the client Supports and trains end users on the self-service functions of the LMS Participates in functional testing for system upgrades, enhancements, and patches Participates in Account Team and/or client meetings to discuss service delivery issues or escalations Updates and revises program-related processes, procedures, and supporting documentation based on lessons learned, continuous improvement processes, or other guidance as appropriate Adapts ACS processes and standards to customer needs based upon defined scope. Maintains sponsor/attendees/account team relationship and manages sponsor/attendees/account team expectations Takes steps to anticipate issues that will affect service quality or customer satisfaction. May be required to work flexible schedule as needed. Customer Satisfaction. Delivery On-Time. Issue Resolution Rapid Cycle Time.