NOSC SOC Specialist Job in Rancho Cordova 95670, California Us
Franklin Templeton Investments has been a leading global investment management organization for over 60 years thanks to our greatest assets - our employees. With over 8,000 employees working in 30 countries around the world to service over 240 financial products, we offer an exceptional range of diverse career options. Our corporate values reflect the best of our employees. We believe in putting clients first, building relationships, achieving quality results, and working with integrity. We strive to bring a balance of work and life to our employees.
Provide 2nd level monitoring analysis for 24x7x365 global Network Operations Security Center (NOSC). Execute in-depth analysis of unusual activity, and assist the NOSC Operators with executing the proper escalation steps. Prepare and deliver monitoring reports to illustrate key program metrics. Recommend potential enhancements to the overall monitoring program.
· Assist with the "on-boarding" process for monitoring inputs
· Perform research and analysis of unusual activity
· Determine cause and decide course of remediation
· Analyze monitoring trends and create custom reports
· Research and escalate to Tier 3 support as needed
· Maintain related documentation and diagrams
· Recommend changes to system configurations
· Respond to incidents
· Research, Determine, Assist with investigations
· Create formal incident reports
· Review internal and external bulletins to maintain awareness
· Provide Inputs / suggestions for continuous improvement
· Participate in the continuous Improvement process and implement improvement initiatives
· Participate / Perform NOSC projects and implement new NOSC services
· Train NOSC Operators in performing new NOSC services
· Identify areas of improvement and provide guidance to NOSC operators in strengthening Network and Security monitoring skills
KNOWLEDGE, EDUCATION, AND EXPERIENCE:
· Bachelor's Degree in Computer Science or equivalent experience
· Minimum two to three years professional experience in a network/security analyst role in a global Network Security Operations Center (This is in addition to any other technical role the candidate may have worked including network/security operator role in a network/security operations center)
· Security monitoring systems (intrusion detection, security information event management)
· Network devices (firewalls, routers, switches)
· Network protocols (TCP/IP, EIGRP, IGRP, RIP, OSPF, BGP)
· Microsoft Office applications, including Visio
LICENSES AND CERTIFICATIONS:
· Cisco certifications
ADDITIONAL DESIRABLE QUALIFICATIONS:
· Certified Information Systems Security Professional (CISSP)
· Microsoft certifications
· Red Hat certifications
· Sun Microsystems certifications
SKILLS AND ABILITIES:
· Ability to apply knowledge of network and computer processes, technologies and systems
· Solid analytical and problem solving skills
· Excellent English written and verbal communication and interpersonal skills
· Strong organizational and time management skills
· Ability to balance a large workload and perform multiple, concurrent activities in a fast paced and multi-site, global team environment
· Ability to maintain flexibility in a dynamic organization
· Ability to maintain updated knowledge of procedures, products and activities of assigned area and to share job knowledge expertise as appropriate
· Ability to represent the department and company in a professional manner at all times
· Ability to accurately scope out lengthy and challenging projects; including tracking progress, trends, and solutions in the areas of change and service management
PROBLEM SOLVING AND DECISION MAKING:
· Must have excellent analytical, problem solving and decision making skills
· Independently resolves complex problems of various scope and complexity, understanding span of control to escalate issues to appropriate level
· Determines objectives of assignment and plans, schedules and arranges own activities, and possibly the activities of others, in accomplishing objectives
· Maintain confidentiality during sensitive situations
PHYSICAL REQUIREMENTS:
· Ability to sit in one place for extended periods of time
· Ability to hear and speak to employees and outside business associates on the phone and in person
· Requires moderate right and left hand coordination for use of the personal computer
· Ability to interpret the letters and numbers on a personal computer screen and on memos, reports, and other documents
SCHEDULE REQUIREMENTS:
· May be required to work outside of normal business hours and/or extended hours as necessary
· Shift work is required
TRAVEL REQUIREMENTS:
· Travel may be required to domestic and/or international FTI locations
