Occupancy Specialist Job in Champaign, Illinois Us
Who is Aimco?
Apartment Investment and Management Company (Aimco) is a real estate investment trust (REIT) that engages in the acquisition, ownership, management, and redevelopment of apartment properties. The company rents and leases its apartment units to a diverse base of residents. It also provides management services to third-party owners. As of September 30, 2011, Aimco owned or managed a real estate portfolio of 565 apartment properties containing approximately 100,000 apartment units located in 38 states, the District of Columbia, and Puerto Rico. As a REIT, the company would not be subject to federal income tax, if it distributes at least 90% of its taxable income to its shareholders. Aimco was founded in 1975 and is headquartered in Denver, Colorado.
We are looking for an Occupancy Specialist.
When searching for a new apartment home, very often the first person you speak with is an Occupancy Specialist. We recognize that first impressions make all the difference, and the ideal candidate understands the importance of a smile and friendly voice. Providing excellent customer service to current and prospective residents is essential.
An Occupancy Specialist is a Customer Service position. The ideal candidate must be able to address the concerns of current and future residents in a friendly and professional manner. A successful Occupancy Specialist must have strong organizational abilities, follow-up skills, and an attention to the little details that often make all the difference with current and prospective residents.
Major responsibilities include such tasks as making appointments, receiving and screening visitors, receiving and screening telephone calls using a telephone script, maintaining and controlling confidential files and records, preparing leases for occupancy and making initial computation of rents and monthly payments according to authority policy, reviewing applications and interviews applicants for housing.
The Occupancy Specialist also maintains the waiting list of applicants for housing, determines applicant eligibility, maintaining continuing compliance and resident relations, upholding all fair housing principles, and applying the unique Program rules correctly including the student, unit transfer, unit vacancy and available unit rules.
- Certified Occupancy Specialist (COS) and/or Assisted Housing Manager (AHM) and/or Tax Credit Specialist or other state regulatory certification as required of the property.
- Multi-tasking and adaptation are key elements to success! Every day is different for a Leasing Consultant. In order to succeed, the ideal candidate must be able to handle constant change in a fast-paced environment and be able to deal with multiple people and various situations simultaneously.
- Good computer skills are needed! An Occupancy Specialist may use a variety of programs such as Microsoft Word, Excel, Outlook, Internet Explorer, as well as our proprietary property management software.
- An Occupancy Specialist must be able to handle a high volume of telephone calls from current and prospective residents.
- The ideal candidate must adapt to changing schedules that may include weekends and some holidays.
- We are looking for career-minded professionals who recognize the value of a career path. With training and experience a successful Occupancy Specialist may grow into an Assistant Community Manager and beyond.
- It's a great place to work! Aimco offers financial incentives based upon performance. In addition, We provide a salary and benefits package which includes a 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, a vision-care plan, paid sick time, wellness programs, paid company holidays, job training programs, tuition reimbursement, and paid vacations.
