OFF 5TH – Assistant Manager
OFF 5TH - Assistant Manager -Selling and Service Manager / 11860
A Proud Tradition
From the moment we opened our doors on September 15, 1924, Saks Fifth Avenue has been more than a world renowned shopping emporium, more than an international fashion authority: it has been a cultural phenomenon. We are an icon of the New York City landscape that remains equally present in the hearts and minds of people all over the world. We love to help people look good and feel great! Our purpose reaches way back to the very essence of our brand: to set the standard for the most exceptional and fulfilling retail experience.
Ambassadors of Style
At Saks Fifth Avenue, a gentle manner, careful consideration of others and an ability to assess customers’ needs are an absolute necessity. Our Associates bridge the gap between strangers by approaching every customer as a potential friend. To be chosen to work at Saks is to be given an important responsibility: The fulfillment of our customers’ dreams. In an ever-evolving world, that is our unchanging promise.
What Sets Us Apart?
Our high-performance Associates' skill, enthusiasm and commitment to making people look good and feel great.
Position Description:
Under the direction of the Store Director, the Selling Service Manager is responsible for driving sales and profit through developing the selling skills and behaviors of the selling associates, creating a high performance team and consistently coaching for optimal sales results. The Selling Service Manager must maintain high visibility on the selling floor to model focused sales and service behaviors, establish and maintain client relationships and create effective teamwork. The successful candidate understands that in order to ensure the success of the team, performance issues must be managed effectively, counseling out poor performers while proactively recruiting to fill open positions. The Selling Service Manager takes an active role in the training and ongoing education of the selling team, providing product knowledge training, event information, policy and procedure updates, etc, as well as ensuring that merchandise opportunities are appropriately communicated to the merchant organization in order to support the selling effort.
Selling and Service Leadership
- Maintains a strong floor presence to drive selling efforts, modeling service behaviors to reinforce the service imperative and ensure consistent adherence to the service standards.
- Actively seeks input from customers to ensure consistent adherence to service standards.
- Acts as leader and motivator to the sales team by modeling, training, coaching and recognizing selling behaviors.
- Maintains focus on driving sales, setting work pace and delivering on store goals.
- Responsible for store metric results in sales, profit, credit acquisition, MORE acquisition, Units Per Transaction (UPT), and Customer Survey results.
- Responsible for driving and executing the WIN program.
- Responsible for driving and managing commission and SPH programs.
- Responsible for the overall execution of the Selling Service Leader (SSL) Program and the Zone 1 Coverage Program.
- Focuses on client acquisition and retention, oversees associate marketing outreach efforts to develop client events that provide opportunities to build relationships with clients and generate sales volume and repeat business.
Talent Development
- Assembles a strong team that demonstrates consistent sales focus and sales oriented behaviors.
- Facilitates staff training and development by accurately assessing developmental needs, addressing gaps and continually educating the team.
- Provides consistent coaching to ensure continuous improvement to the selling skills of the team and recognizes and rewards effective selling and service behaviors.
- Responsible for managing controllable expenses I.E. Shortage, chargebacks, Cash Balancing/Audits, Payroll, Etc.
- Manages performance effectively, developing strong performers and counseling poor performers to improve the overall results of the team.
- Facilitates administration of human resources functions and initiatives in the store which includes managing payroll, recruitment staffing, scheduling, on-boarding, training development, compliance, recordkeeping, etc.
Merchandising
- Solicits feedback from customers and communicates merchandise opportunities.
- Provides ongoing education to the selling team to increase product knowledge.
Selling Floor Operations
- Provides a comfortable and welcoming shopping environment for the client.
- Ensures the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed.
Other Responsibilities
- Company initiatives as directed
Qualifications:
- 4 year degree preferred.
- Must be goal oriented, with a demonstrated ability to develop, manage and motivate a sales team while driving company initiatives.
- Proficiency in utilizing available technology.
- Must be flexible in scheduling as the business needs require evening, weekend and holiday schedules.
- 2+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving results.