Officer, Japanese Speaking Treasury Technical Advisor (Tier 1) recruitment
Overview
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 18,700 ATMs and award-winning online banking with nearly 29 million active users. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries. Bank of America Corporation stock is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange
Responsibilities
- To deliver technical phone support, email resolution for Bank of America Merrill Lynch's E-Banking Portal in a timely manner with error-free quality concerning functionality inquires to large corporate, middle market external and internal clients.
- Prompt and accurate escalation of Client's unresolved E-Banking enquiries or complex enquiries to Tier 2 and to follow through in an end-to-end manner.
- Incident Management, Problem Management and Service Level Management in a timely manner. Identify, resolve and discover root causes through research and analysis to provide solutions to basic service requests in a timely manner with error-free quality.
- Systematically gather and analyse relevant information to accurately define a problem. Solicit input from clients and business partners to produce permanent solutions rather than quick fixes
- To evaluate the support and service delivery processes and recommend measures that would optimize efficiency and effectiveness of processes within your care.
- Understand, apply and constantly keeping abreast with the bank's system security policies and practices.
- Maintain processes and technical documentation to ensure they are up-to-date
- To maintain up-to-date working knowledge of the bank's client access products/services, payment and trade capabilities, internal operations and local practices
- Logging of support cases and month end reporting required.
- Shift Rotational flexibility is a must. Current hours available are 6/7am - 9:00pm SGT (during Monday and US holidays), which comprises of Australian, Singapore and India Shift, starting at 6/7am, 9am and 12pm respectively. Some overtime, holiday and after hours work may be required.
Requirements
Education
- Graduate from top University in a related discipline with excellent grades. Outstanding candidates with an unrelated educational background will be considered on an individual basis.
Past Experience
- Previous experience in banking especially in cash management or related position would be a distinct advantage
Languages
- Fluent in both spoken and written professional English and Japanese
Technical skills
- Candidate must also possess strong analytical and troubleshooting knowledge of current Windows operating systems, Internet Explorer browsers, web-based banking products, computer hardware and software environment.
- Current and updated with existing and forthcoming technological advancement in the Computer Science, Corporate Banking and Financial Institutions environment.
General competencies
- Strong verbal and written communication skills, teamwork and flexibility are required.
- Ability to working in the fast-paced and pressurized environment.
- Client focused, solution oriented approach to problem solving.
- Strong verbal and written communication skills, teamwork and flexibility are required.
- A self-motivated, friendly team player with good interpersonal skills as well as the ability to work independently.
- He/she needs to be technically inclined and has the aptitude to learn new skills and have the initiative to take ownership of problems.
- Customer service skills and experience will be an advantage.