Officer, Lead Operations Representative recruitment

PLEASE NOTE - THIS ROLE WILL BE BASED IN CROYDON TO START AND THEN POSSIBLE MOVE TO BROMLEY

GCSO supports both the front office teams within the Corporate Banking division of Bank of America Merrill Lynch and supports the treasury, commercial credit and technical service needs of Global Corporate Bank and Global Commercial Bank clients. The GCSO division provides Cash Management products and services to a global client base. The GCSO division assists our Clients to manage their Treasuries and Cash levels efficiently.

GCSO is split into Fulfillment Servicing, Documentation and Operations businesses.

Fulfillment and Servicing Global Client Fulfillment Servicing is responsible for the implementation and servicing of all treasury, credit and depository solutions primarily for the Global Commercial and Corporate Bank clients. Our team works directly with clients and collaborates with business partners to provide a seamless world class fulfillment and service experience.

Documentation is responsible for on boarding of new clients to ensure that Bank of America Merrill Lynch meets both the regulatory and internal AML/KYC requirements. The Documentation Team also provides guidance and training to other members in EMEA Fulfillment and Sales regarding legal documentation, AML requirements and client requests.

Operations The Operations division within GCSO, facilitates 36 incoming and outgoing high-value low-value, cross-border and multicurrency payments utilizing a number of internally developed and vendor supported payment systems and infrastructure. Operations teams are located in the Americas (U.S., Canada and LATAM), Europe, Middle East and Africa (EMEA) and Asia.

Responsibilities:

To perform message routing repair and electronic funds transfer operations, ensuring message delivery in accordance with departmental guidelines.

Management of the SWIFT RMA functionality for all EMEA, ASIA and US SWIFT addresses.

Work under their own initiative monitoring various systems for any delayed/rejected funds transfer messages, using business/technical knowledge to rectify or escalate to business areas or other IT support groups. 

Using the various monitoring tools for alarm and reject notifications.

Handles telephone and email enquiries.

Ad-hoc duties including scanning, faxing, and printer management and accountability.

Candidate will be required to work a shift pattern between 7am – 9pm that will be shared with two other associates

Shift pattern 1  07:00am – 15:00pm

Shift pattern 2  09:30am – 17:30pm

Shift pattern 3  13:00pm – 21:00pm

N.B There may be occasions when it is necessary to provide emergency night shift  cover, which will involve working part of a shift pattern that covers a 6 day week from Sunday 21:00pm – 07:00am Saturday).

Requirements: