Officer, Service Delivery Analyst recruitment

Overview

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 18,700 ATMs and award-winning online banking with nearly 29 million active users. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries. Bank of America Corporation stock is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.

Job Description

The Asia Pacific HR Shared Services provides a wide range of transactional HR services to associates based in Singapore, Hong Kong, Australia, Taiwan, Korea, Indonesia, China and Thailand.

The Service Center operates between 8am and 6pm Monday to Friday. Team members are required to work on some public holidays.

To deliver a first class query-handling and administration service to the business.

Responsibilities

- Provide HR query-handling services to the APAC Region.
- Provide transactional support for human resources processes including new hires, leavers, leave of absence, transfers, probation and employment verifications.
- Provide comprehensive and timely responses to enquiries from employees and managers, in accordance with service level agreements
- Work with the Data Operations team to ensure that data quality is high.
- Escalate issues as appropriate
- Building strong relationship with internal stakeholders including managers and colleagues within the wider shared services team and the wider HR department.
- Participate in ad hoc projects.

Requirements

- 1-5 years of general HR experience - administrative, specialist, and/or relationship management is preferred
- Client and customer service focused
- Team worker
- Strong verbal communication and writing skills
- Confident telephone manner
- Strong organisation skills
- Ability to manage conflicting and demanding clients and priorities
- Flexible/can-do attitude and disposition
- Exercises careful judgement in the handling of employee enquiries
- Resolution and results driven
- Attention to detail
- General IT/MS Office skills (i.e. Word, Excel, etc.)
- Ability to manage high volume under tight delivery deadline