O&M Sr Operations Manager
OM Sr Operations Manager - Philadelphia, PA
Johnson Controls is a global diversified technology and industrial leader serving customers in over 150 countries. Our 142,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful.
(EEO/AA Employer)
Responsible for managing the strategic operations of various assigned facilities to ensure the operations, maintenance, and vendor management standards of the contract are met in a cost effective, safe and efficient manner. Works in cooperation with the customer's upper level management and OM service subcontractors. Is responsible for overall account operations in accordance with approved operating guidelines and budget. May make account level decisions in the absence of the FM Customer Business Director and is responsible to be the main contact for managers at the account to address operational issues. Leads OM facility staff on large individual sites with critical environments or the organizations entire group of national remote sites. This role would typically be found on contracts that have a sales volume of at least $20 Million and manages a budged of at least $15M.
PRINCIPLE DUTIES:
- Ensures that all account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved budget and the customer's requirements to fulfill OM contractual obligations.
- Interfaces with the customer's upper management regarding direction of financial, contract, and customer strategies for the facility.
- Communicates operating philosophy, objectives and expectations to Operations Managers in a continuing effort to build the site team.
- Manages and directs national strategic OM direction for the account including development and implementation of OM account level procedures aligned with controls standards and policies.
- Develops and administers OM operations budget.
- Ensures facility statutory and regulatory compliance at all account sites.
- Conducts activities using sound business practices to optimize expenditures and profitability.
- Maintains open lines of communication with customer representatives, alliance partners, and operations managers.
- Establishes and coordinates goal setting, performance reviews and incentive/salary administrative processes for direct reports and possibly those reporting to direct reports.
- Responsible for employee development and relations including hiring, recognition, discipline, and termination processes.
- Identifies, tests, and implement "leading edge" technology in support of building operations.
- Establishes process performance metrics; tracking, analyzing and reporting performance in terms of quality, safety, cost, and customer satisfaction. Takes corrective action to bring about required change and ensure contract requirements have been executed at a level above the specified standards.
- Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction.
- Complies with all company policies and procedures and adheres to company standards.
- Performs other duties as required.
- Bachelor's degree in electrical or mechanical engineering or equivalent experience required.
- Ten years of facility management or building operations experience required.
- Five years of supervisory experience in management, budgeting, vendor management, operations and maintenance required.
- May require knowledge of mechanical, electrical Uninterrupted Power Supply (UPS) or Direct Digital Control (DDC) systems.
- Demonstrated leadership abilities and organizational skills.
- Demonstrated communication and interpersonal skills
- Able to deal with customers and others at all levels.
- Knowledge of JCI procedures and policies.
- Must be a team player, committed to working in a quality environment..
- Travel upto 50%
