On-boarding
BlackRock is one of the world's pre-eminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions -- from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance, to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
Business Unit Overview:
The APAC OnBoarding team is responsible for the co-ordination and delivery of all portfolio launch and change activities within BlackRock, across the region. The primary focus of the team is to establish the framework required to deliver a best in class client service experience. The team works with the numerous internal and external stakeholders, namely the Client Business and Investment teams, to ensure the successful delivery of these events.
There are two key deliverables for the OnBoarding team –
Implementation and Design: Work with sponsors, clients and all relevant stakeholders to understand requirements, develop solutions and safely implement portfolios
Data Integrity: Structure portfolio data in core systems in line with the account objectives, to ensure that client assets can be accurately managed and serviced
Job Purpose/Background:
Working within the team carries responsibility for establishing the client service framework for new BlackRock clients. In addition, the role will also ensure the timely and accurate implementation of subsequent new and change events. It is a role that is exposed to significant financial, reputational and operational risk, and consequently requires a highly-skilled Client Service Operations specialist to perform the launch-lead function.
Key Responsibilities:
- Lead a team of internal and external stakeholders to perform the tasks necessary to ensure new and existing clients experience client service excellence from BlackRock
- Assumes ownership for the efficient and timely implementation of client change events
- Establish a deep understanding of the client requirements when on-boarding a new relationship to BlackRock
- Gain and utilize a thorough knowledge of the business infrastructure/ architecture in which we work. This incorporates excellent system and product knowledge, inter alia.
- Work in partnership with more senior members of APAC regionally and also globally, to successfully launch events of a more complex nature.
- Constantly explore avenues for adding value to the service proposition
- Apply time management attributes to balance launch lead activities alongside ad-hoc project work.
Development Value:
The successful candidate will be working in a team that is critical to the efficient take-on of client activity within BlackRock. There will be the opportunity to develop an understanding of how BlackRock functions across the globe. Consequently, exposure will be gained to all parts of the business including the Investment Services Group (ISG), Strategic Product Management (SPM), the Institutional Client Business (ICB) teams and the various support services across the firm. This breadth of interaction and technical insight, coupled with the growth expectations of OnBoarding, provide the successful applicant with an ideal opportunity to progress his/ her career.
Experience/Qualifications:
- At least 7-10 years within the Financial sector, ideally with an Asset Management Firm, Custodian or Fund Administrator
- Background within an on-boarding environment seen as a differentiator
- Professional qualifications i.e. CFA desirable
- Relevant degree preferred
Competencies:
- Confident, with an ability to thrive under pressure
- Strong team player, who proactively seeks to build networks
- Very strong task/ time management acumen. Able to prioritize work independently.
- Driven to succeed, with a passion for the business.
- Excellent communication skills, both written and verbal.
- Commercially-aware, understands the 'value of money'.
- Diligent and results-focused.
- Adept at balancing multiple tasks through to delivery.
- Able to grasp concepts quickly and problem solve through an analytical mindset.
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