On-line Customer Sales Rep 1 Job in Boise, Idaho US
On-line Customer Sales Rep 1
A Customer Service Representative will engage every customer by phone with information and suggestions for new financial products or services and are focused on satisfying all of Wells Fargo's customers financial needs. They achieve 100% of their expectations for daily core solutions. Sales expectations are also measured by the service quality of sales offered to customers and include consistently meeting all compliance, regulations and identification guidelines. Successful Representatives will have the drive to achieve the highest level of performance (platinum or gold) without sacrificing customer service and are never satisfied with only copper or silver performance. Much of the job is responding to inbound calls. High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo including home equity loans, CDs, savings and other types of accounts as well as insurance offerings. We provide our Customer Service Representatives with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Representatives career growth. Our successful Representatives demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed expectations and solve problems while working in a fast paced environment. Our Customer Service Representatives play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position. -*Start date: 4/30/12. Training will be full time for a full 5 weeks. -*Full-Time Schedules available: must be flexible to work one weekend day.