On-Site Manager

  1. Work hours are from 3:30 pm - 12:00 am M-F, with rotating 1 Saturday per month

  2. Manage the temporary staffing needs of the customer utilizing Manpower's Corporate Service Standard, including the Quality Performance Program, for all services rendered.

  3. Customer or enhance recruiting, training, recognition and retention programs to ensure optimum customer service.

  4. Implement orientation program for temporaries, which incorporates customer's policies.

  5. Monitor and address personnel issues and concerns quickly and effectively.

  6. Counsel employees to more effectively meet productivity and quality goals.

  7. Anticipate needs of the customer.

  8. Develop subcontractor program, if necessary, to meet customer's staffing needs.

  9. Reconcile invoices to ensure accuracy in preparation for final approval and payment processing. Provide liaison services regarding invoice issues.

  10. Monitor profitability of the account.

  11. Manage monthly tracking reports based on Quality Performance results or other determined criteria.

  12. Supervise the performance of the On-Site Supervisor or On-Site Staffing Specialist if necessary.

  13. Perform duties of the On-Site Supervisor or On-Site Staffing Specialist when necessary.

The On-Site Manager is primarily responsible for effectively meeting the temporary help and/or training needs of a major Manpower client. Specifically, the individual in this position:

  1. communicates bilingually English and Spanish to associates

  2. delivers high quality service to the customer and temporary employees

  3. develops and retains business by providing outstanding customer service

  4. responsible for the overall profitability and management of the account.

Additionally, the On-Site Manager may be responsible for managing On-Site Supervisors and On-Site Staffing Specialists.

Bachelor degree or equivalency of education and work experience. Successful prior experience as a Branch Supervisor or Manager is preferred, but individuals with three to five years previous management or appropriate business experience are acceptable. Previous experience in Sales, Human Resources, or a Service industry required. Call center experience highly preferred. Team player who is highly service oriented, independent, patient, flexible, and calm under pressure. Must enjoy a fast paced work environment and possess strong communication skills. Proficient PC skills and the ability to navigate within the Manpower systems.

Ability to communicate effectively with others. Ability to analyze and evaluate people, data, and things (e.g., work related materials and equipment) to determine courses of action. Ability to shift back and forth between two or more tasks without losing composure and compromising productivity. Ability to influence the opinions or decisions of others (e.g., customers and temporaries). Ability to effectively and tactfully deal with people. Ability to understand and accurately apply basic math skills. Ability to remember information (e.g., policies, procedures) or find it as needed. Ability to access areas where needed people, information or equipment are located. Ability to arrange things in a certain order (e.g., alphabetical, numeric). Ability to make competent use of work related equipment and materials.

Travel is minimal.

We offer all of the advantages you would expect from an industry leader including a competitive salary and comprehensive benefits package including medical, dental, vision, and life insurance, holiday and vacation pay, 401K, stock purchase plan, and much more.

Manpower is an Equal Opportunity Employer


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