OnDemand Customer Success Representative (Troy, NY) Job in Troy, New York Us

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All phases of the renewal sales process from creating the subscription renewal contracts, establishing win/win terms, ensuring regulatory compliance, and ensuring the renewal is complete.
Identifying up-sell and cross-sell opportunities
Complete understanding of our OnDemand.com products
Understand customer requirements, level of adoption of OnDemand.com service and assess the risk in renewing the current contract
Work with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary
Answer customer's questions and successfully negotiate issues related to renewal contracts and pricing
Driving and disseminating best practices that help drive customer adoption of OnDemand.com services
Disseminate application and vertical best practices
Serve as a solution coach and trusted advisor to large and strategic OnDemand.com customers
Strong presentation skills and credibility with C-level executives

Qualifications

BS/BA in Business (or similar field of study), or equivalent work experience required
Minimum of 3-5 years of sales, account management, or consulting experience required (technical environment preferred)
Excellent oral and written communication skills are required
Must have basic computer skills including MS Office Suite (Excel, Outlook, Word)
Strong sense of urgency with ability to multi-task
Highly organized individual with attention to detail
Must be able to work efficiently in a quota-driven environment

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