Online Customer Experience Manager, Merchant Services Job in New York, New York US
Online Customer Experience Manager, Merchant Services
About JPMorgan Chase: JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase Co. has six lines of business: Asset Management Card Services Commercial Banking Investment Bank Consumer and Business Banking Treasury Securities Services JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2010 earnings of $17.4 billion on revenue of $104.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. Culture: JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and has a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and works at deep community involvement. A select few awards include: Most Admired Companies by FORTUNE magazine Most Respected Companies by Barron's magazine Top 50 Companies for Diversity, Diversity Inc magazine Top Companies for Executive Women by National Association for Female Executives (NAFE) 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers About Chase Paymentech: Chase Paymentech, a business unit of JPMorgan Chase within Card Services, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing. With a legacy of innovation and vision in electronic payments, Chase Paymentech promoted the growth of e-commerce worldwide. The company continues to fuel the success of the Internet's largest brands, currently processing more than 50 percent of all Internet transactions. Offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding - Chase Paymentech's consultative approach helps today's small and emerging businesses become tomorrow's industry leaders. On the Internet or at the point of sale, Chase Paymentech's unique combination of outstanding service, innovative solutions and financial strength offers sold benefits to companies both large and small. Summary of the Position : The candidate will work with the heads of Web Marketing and Small Business Client Services at Chase Paymentech to create and implement our Online Customer strategy and exceptional user experience through our public web site. This role will focus on our customer experience and our ability to service our customers quickly and effectively through industry-leading content and online tools to service their account. This position will lead the market research, strategy, content and interactive tool development, execution and management for servicing our customers through www.chasepaymentech.com . Candidates must have a proven track record of obtaining measurable financial results through an online business, preferably servicing customers. Prior experience in the financial industry and in particular in payments and merchant services is a plus. The candidate must be an organized individual with excellent project management and presentation skills - both written and verbal, and strong web copywriting skills. Candidate must have prior web content management experience and a proven track record to improve the user experience through the web. The position will directly interface with business, operations and customer service managers, finance, web technology, sales, legal and other areas of marketing. This position reports to the Director of Web Marketing in New York City.