Onsite Corporate Travel Consultant Job in Bellevue 98004, Washington Us
Req ID: 18741
Required Education: Not Indicated
Required Experience: Not Indicated
Description:
We are seeking an Executive International Travel Consultant who will plan and book all details of travel for Executives and International travelers according to client travel policy as well as Egencia Corporate policy and procedures. The Consultant will ensure optimal customer service through effective use of all computer systems and tools while maintaining positive telephone service techniques.
Position Description:
• Handle/Arrange all domestic international travel related requests for air, rail, hotel and ground transportation.
• Demonstrates a highly professional attitude and personal presentation in all verbal and written communications
• Maintain and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
• Counsel clients on most efficient routes, lowest available fares in accordance with client policy, and preferred carrier usage
• Achieves individual and contractual service level goals as related to telephone, email, quality and productivity
• Customer service issue follow-up and resolution
• Assist with exchange rates and travel products/service. Visa/Passport processing as required.
• Will serve as first point of contact for travelers, traveler arrangers, and travel managers. Providing support for customer service and technical issues
• Attend team meetings and training meetings for updates on process and procedures both internal and external
• Adheres to all Egencia quality standards in delivering customer service including telephone/email etiquette and follows all outlined customer service escalation procedures
• Process voids, refunds, exchanges
• Monitor, sort and work all assigned GDS and ExpeRT queues daily to maintain quality control
• Flexibility to work any shift as needed and/or Work From Home Environment
• Strong teamwork and flexibility
• Demonstrate strong interpersonal skills, high level of accuracy efficiency including ability to develop, offer, and execute multiple itinerary and pricing options
• Performs other duties as assigned
Skills:
• 5 to 7 years of recent Corporate Travel experience. Emphasis on International booking practices and theory. Either in a Travel Office or Call Center
• Highly experienced in reading, defining and applying International tariff, taxes, hub utilization and explicit knowledge/application of International airline contracts
• An outstanding customer service focus
• Able to work in a fast paced environment, and multi-task several duties
• Ability to work autonomously and independently, combined with creative problem solving skills
• Demonstrate strong organization and efficiency skills
• Some PC and office equipment troubleshooting skills helpful
• Demonstrates strong aptitude/understanding for booking highly international itineraries
• Demonstrates a strong sense of urgency and ability to multi-task while maintaining exemplary detail accuracy under pressure.
• Demonstrates a high-level of skill in international reservations, reissues/exchanges, split ticketing and proven 1st class customers service
Minimum Requirements:
• 5 to 7 years of experience using a GDS (preferably Sabre and WorldSpan)
About Expedia, Inc.
Expedia, Inc. is the world’s leading online travel company, empowering business and leisure travelers with the tools and information they need to easily research, plan, book and experience travel. Expedia, Inc. also provides in-destination concierge service and activity desks for travelers. The Expedia, Inc. portfolio of brands includes: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global points of sale with sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific. Expedia, Inc. is a component of the SP 500 index. For more information, visit http://www.expediainc.com / (NASDAQ: EXPE).
***This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. ***
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