Open Systems Engineer Job in Saint Louis 63141, Missouri US
Overview:
Thomson Reuters Customer Support (RSC) is searching for an Open Systems Engineer to fill a position technical support position. The team is currently made up of highly skilled, energetic individuals that possess strong analytical, technical and customer service skills. We work in the fast paced environment of Market Data and our customers expect timely and accurate resolutions. We are looking for individuals that exude ownership and follow through on commitments to our customers. The qualified candidate will be expected to adapt quickly and have a strong desire to learn. An Open Systems Engineer interacts with multiple internal groups.
Responsibilities:
· Provide 1st level support for the different Market Data Systems
· Answering phone and e-mail queries in a timely manner
· Document the call and ensure accurate information is captured
· Manage the resolution process for all customer related issues
· Follow correct troubleshooting procedures to ensure proper and timely issue resolution
· Ensure the issue is referred to the proper resolver group
· Make calls to the customer to ensure they are informed of the status and the expected resolution of the issue
· Identify and escalate obstacles influencing timely resolution of all requests
· Maintain expected service levels in your specific group and in the center
· Maintain and build on proficiency with tools needed to perform your daily functions, including expertise in troubleshooting issues involving functionality, configuration and networking
· Develop expertise in the tools and Thomson Reuters products that will lead to shorter resolution times
· Obtain hardware, software and documentation for primary products and preview new releases
· Adhere to proper escalation policies keeping severity levels accurate and management awareness
· Perform other assignments requested by the manager
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
Qualifications:
· Associate degree or equivalent certificate / experience in Computer Networking / Operating System support
· Basic working knowledge of Linux, Unix, and Windows Operating systems
· Basic working knowledge of Networking and TCP/IP
· Strong interpersonal, verbal, and written skills
· Ability to manage, troubleshoot, and resolve complex situations
· Ability to manage and prioritize tasks in a team-oriented, high pressure environment
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
