Operational Team Leader (Working for Ford Retail) Job in Rainham Rm12 4Bu, Southern Uk

Operational Team Leader (Working for Ford Retail)
Rainham, Essex
£competitive plus great benefits

 

Wholly owned by Ford Motor Company, at Ford Retail we have a clear ambition to be the best dealer group in Europe. With top selling models like the Focus, Mondeo, Galaxy and S-Max, the product is exciting. However just as important to us is ensuring that we continue to attract ‘Customers for Life’ through great service.

 

The in-house contact centre for Ford Retail, comprising of 44 heads, fulfils the bookings and booking enquiry functions for 40 service centres located across England.  Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.

 

The department acts as both a customer service and sales team, accepting and handling inbound enquiries as well as telemarketing.  Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition.  The contact centre also play a vital role in ‘customers for life’ through the prospecting and selling of ‘service plans’.  The contact centre is open Monday to Saturday.

 

Owing to recent growth, the department now require an additional member for the management team to directly manage a team of 10 – 15 after-sales specialists.  The ideal candidate will have previous management experience in a multiple channel contact centre with experience of both service and sales.  This role will require some travel as they forge strong working relationships with the management teams within the service centres.  They will also be required to provide cover and support for the contact centre manager.

This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.

So if you are you eligible to work in the UK, have a full valid driving license with no drink driving convictions within the last 5 years and think you can make a difference and motivate other team members to achieve their business goals, then this could be the role for you. 

 

Please follow the link below to complete your application on-line

http://www.fordretailjobs.co.uk/job/default.aspx?JobID=1054

 

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.