OPERATIONS ANALYST 2 Job in Minneapolis, Minnesota US
OPERATIONS ANALYST 2
This position will support the Document Management Quality Team in managing the day-to-day operations of the indexing/capture standards. Analyzes business issues and makes recommendations to maximize operational efficiency, quality and compliance. Works under limited supervision to analyze and solve complex operational, systems-related and/or customer issues. Creates and maintains databases and management reports, interpreting data and identifying trends for managers. Works with managers to apply data to business goals and analytical requirements. Duties may also include building business partner relationships, defining user requirements and performing user acceptance testing. May manage small projects requiring some coordination, and/or contribute to task forces or project teams. May identify, develop and implement policies and procedures to assure compliance with government regulations and to maximize efficiency and customer service. Basic Qualifications: 2+ years of operations experience. Minimum Qualifications: Ability to research, compile, and perform basic analysis on operational data. Independently provides basic summary of operational data. Possesses basic troubleshooting and resolution skills. Has good reporting skills. Ability to research, compile, and perform in-depth analysis on critical operational data. Ability to independently provide summary and recommendations on operational data. Strong user skills in MS Excel and MS Access. Strong knowledge of mortgage documents. General understanding of operations policies and procedures. Ability to work independently. Highly adaptable. Preferred Skills: Knowledge of SharePoint. Experience with various database applications. Strong communication skills, both verbal and written. Document Management experience. Operational Excellence experience. Wells Fargo is an Affirmative Action and Equal Opportunity Employer M/F/D/V. �© 2012 Wells Fargo Bank, N.A. All rights reserved.