Operations Application Support Manager – Top Tier Bank recruitment
Operations Support Manager - 1st Tier Bank
A top tier Investment Bank has a vacancy for a Senior level Operations Application Support Manager/Service Manager to run the London Support function. This role is part of a team of technologist's who support the Operations IT division globally.
The successful candidate will be responsible for managing and providing front / back line support solutions for Operations IT. Key responsibilities include the Relationship management with the business, maintenance of Operations, Settlements and Reporting applications that service global clients. Ensuring that the environment is stable through a series of checkouts that will be proactively automated. Manage user related queries while problem solving coding inefficiencies. Keeping to SLA's and monitoring incident/problem management will be required. Managing stakeholder relationships is also a key part of this role and looking at business continuity whilst doing this.
The required skills include a background in Local/Regional Support management. An understanding of ITIL (v3)would be extremley relevant. Technical skills in Windows/UNIX, Sybase/ SQL and Perl/ shell scripting are key, since the role will require some hands on work.
This is a rewarding and well paid position in the world of Application Support. For more details please forward a Word CV in confidence to sam.stone@nicollcurtin.com
Operations Support Manager - 1st Tier Bank
