Operations Associate recruitment
Principal Duties Responsibilities include but not limited to:
• Processing and activating new currency trading accounts
• Performing back office operations such as, processing transactions (withdrawals, transfers, deposits, etc.) and posting deposits (credit card, wires, online checks, bank checks)
• Performing customer service functions and communication with clients (via phone, live person chat, emails) while providing a one-call resolution for client issues
• Updating and entering client account information
• Translating/editing documents and templates as needed
• Other job related tasks and projects as assigned
Qualifications, Experience Skills all candidates must have:
• Entitlement to work in the UK (sponsorship will not be offered)
• A Bachelor’s degree with a 2:1 minimum
• Fluency in French preferred
• Sound computer literacy with knowledge of Microsoft Office (Word/Excel), the Internet, and Adobe Acrobat
• Previous work experience in a similar role or related field ideally with customer service or financial services experience
• Excellent written and verbal communication skills
• An excellent attention to detail with a high level of organisational skills
• Ability to multi-task and meet deadlines in a fast-paced business environment
• Ability to be a self-starter, work with minimal supervision and be an excellent team player
• Ability to maintain confidentiality, determine priorities and follow up in a timely fashion