Operations, Client Implementation Team, Client Onboarding, Associate – Singapore recruitment

Founded in 1869, the firm is headquartered in New York and maintains offices in London, Frankfurt, Tokyo, Hong Kong and other major financial centres around the world.
We are committed to growing our distinctive Culture and holding to our core values which always place our client's interests first. These values are reflected in our Business Principles, which emphasise integrity, commitment to excellence, innovation and teamwork.
 

Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation.

Operations span all product lines and markets, serving as internal business partners who develop the processes and controls, and help to specify the systems that deliver accuracy, timeliness and integrity to our business.


BUSINESS UNIT OVERVIEW

The Client Implementation Team is a key group within the CIP Rolling Review, part of Client On-boarding in Securities Operations. The Program is responsible for conducting periodic reviews of client Anti-Money Laundering (AML) information in line with regulatory expectations and Goldman Sachs policy.

The Client Implementation Team ensures the quality of client communications prior to liaising with clients and internal business contacts to obtain refreshed AML information for the firms records. This involves engagement with relevant global business units and relationship managers and a focus on providing excellent client service.

ROLE OVERVIEW

Reporting to the existing Team Manager, the Client Implementation Team - Lead Specialist/Associate will liaise with external clients and internal relationship managers to obtain updated AML information and documentation. Specifically the individual will be required to track timely completion of work against agreed targets and resolve complex and often sensitive issues around client contact.

Exceptional client service and maintaining confidentiality requirements are key goals for the team. The relevant individual will need to be able to demonstrate a keen understanding of how to balance these demands with the need to meet the regulatory goals as well as the overall deadlines of the program. In addition, liaison with other program teams will be required, in particular feeding back findings of quality reviews of contact materials to the teams that prepare them in order to partner with them to eliminate mistakes and improve efficiency in the overall process.

RESPONSIBILITIES

• Contacting clients and the business to obtain updated AML information and documentation.
• Ensuring all communications are of the highest professional standard to maintain client service excellence.
• Timely and effective escalation of potential relationship issues and devising possible resolutions.
• Taking responsibility for delivering against commitments.
• Liaising with other global teams under the CIP Rolling Review, including consolidating quality feedback from Client
• Implementation Team on proposed client communications prepared by other teams.
• Participate in regular meetings with the program team to maintain clarity around workflow, develop required reporting and identify and implement efficiencies.
 

Mandatory Skills

• Minimum 3 years industry experience
• Fluency in Mandarin or Cantonese
• Experience with AML requirements either via a Client On-boarding role or experience on a similar project including an understanding of client structures and AML requirements for hedge funds, private corporations, etc.
 

Preferred Qualifications


• Experience in liaising with clients directly and business contacts on a global basis.
• Excellent communication skills, in both written and verbal form. Confidence to deal professionally and persuasively with clients and senior figures within the firm.
• Strong analytical and problem solving skills.
• Ability to work in a dynamic environment and changing requirements.
• Excellent organizational skills with strong attention to detail.
• Ability to develop presentations using MS PowerPoint.

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