Operations Client Services Manager recruitment
- Must have securities operation experience
- Strong interpersonal and management skills
- Ability to face off with clients
As a globally recognised bank, our client is perceived as an employer of choice in the market. They are recognised for their training and development, forward thinking culture and highly competitive remuneration packages. They have been experiencing growth throughout the region and as a result they are looking to recruit an experienced Client Service Manager within their Securities Services team.
Main Function:
- The selected candidate will serve as a focal point of contacts for clients and other departments of the bank.
- Respond to clients and resolve issues quickly and accurately
- Manage and recommend workflow changes for greater efficiency
- To identify service improvements and implement it in conjunction with Operations
- Track client enquires, request, feedback, complaint and compliment in client relationship management tool
- Review service performance with clients on outstanding invoices when escalated by billing team
- Liaise with other departments to complete request for proposal, SLA and Questionnaires
To qualify, individuals must possess:
- Proven experience in client services
- A recognized tertiary degree
- 3 to 5 years experience in Securities Industry
- Broad knowledge of banking operations ideally in securities
- Strong interpersonal and management skills
- Analytical and procedural system skills
Contact Hans Li on (65) 6854 5632 or APPLY NOW by clicking the button below quoting reference number FC/HXL19951 www.ambition.com.sg.
Data provided is for recruitment purposes only.
Business Registration Number: 200611680D. Licence Number: 10C5117
July 12, 2012
• Tags: Global Custody careers in the Singapore, Operations Client Services Manager recruitment • Posted in: Financial