Operations Coordinator Job in Irvine 92614, California US
Operations Coordinator
Coastal Cocktails Inc., an innovative global cocktail mixer company in the United States, has an immediate opening for a Operations Coordinator, with experience to join the our team. Our product is a proven success in large retailers on both a national and international level.
Qualifications:
· High School Diploma (Associates Degree preferred)
· 5 Years experience in retailer, customer service, and /or sales administration
· Basic logistic knowledge; IE: understanding vendor manuals, creating shipping documents (BOL/Packing List), routing shipments, etc.
· Detailed and accuracy oriented with strong multi-tasking abilities and excellent follow-through
· Experience with the Microsoft Office Suite – Word, Excel, Outlook, etc. a must
· Experience with Microsoft Great Plains preferred
· Experience with EDI Merchant Systems a plus
· Experience in International Logistics a plus
· Excellent telephone etiquette and protocol
Specific Responsibilities:
· Coordinate and execute new customer setup, order entry, and sales inquiries.
· Process customer orders in EDI or Great Plains systems.
· Manage and route shipments.
· Respond to inbound customer inquiries for information such as ship dates, or other existing order questions.
· Track packages for customer call-ins. Email or fax delivery confirmations. Quote shipping and freight charges for customers and sales reps.
· Make outbound calls to obtain authorizations to proceed with orders to customers and to resolve order issues to customer satisfaction.
· Communicate with sales staff to verify all information is correct and clear up any missing information or inconsistencies on orders.
· Maintain and update weekly shipping report
· Maintain accurate customer records in all software systems, CRM, accounting and other programs as trained.
· Within 90 days of start date learn customer levels, price guide, product line, imprint specifications, production guidelines and shipping information in order to provide superior customer service.
· Provide back-up support to other office personnel as directed
If you possess an outgoing, winning attitude and enjoy working in a fast-paced, creative, and forward thinking atmosphere, we are an excellent place to build your career. Please forward your resume and salary requirements. NO RECRUITERS. EOE.