Operations Manager – Asset Management / Retail Investments / OEIC / Multi-Manager / Unit Trust / VCT / EIS / IHT recruitment

 ** Operations Manager – Asset Management / Retail Investments / OEIC / Multi-Manager / VCT / EIS / IHT  **

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The Company

Fast-paced and entrepreneurial asset management company offering fantastic career opportunities in a dynamic environment

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The Role

Managing internal and external relationships

Liaise with relationship managers and other teams to build an understanding of the investment process

Reporting monthly MI to the Senior Management Team

Agreeing operational SLAs

Planning effective resource allocation

Approve payments up to authorised limits

Drive the review of existing systems and processes, suggesting improvements

Communicate product information to the wider business including updating the intranet

Document and manage product procedures

Assist in daily cash and monthly stock reconciliation for assigned products

Quality assurance and regulatory oversight of:

Quality checking and signing off colleagues’ work

Setting up clients in line with KYC AML regulations

Dealing with ad hoc requests from clients and IFAs with particular emphasis on TCF

Processing registration withdrawal instructions

Logging errors and breaches in line with FSA guidelines

Escalate issues via appropriate channels where necessary

People Management -

Supporting team members and driving their personal development through:

- Weekly progress and development meetings

- Monthly review of targets and objectives

- Planning for growth and ongoing change

Setting tangible objectives and targets for direct reports

Manage resource effectively and plan for demanding business periods

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Skills / Experience

Challenging the status quo – by developing and suggesting ideas outside the current process

Knowledge – demonstrate a strong industry understanding and experience of dealing with compliance and TCF rules

Resilience – has the ability to respond quickly to changing work demands

Personal development - seeks knowledge, development opportunities and feedback.

Character - acts in a mature and considerate manner and demonstrates the highest standards of personal integrity.Demonstrates empathy for others.

Communication - ability to communicate complex investment processes at all levels

Bachelor’s degree is preferred (not essential) and further studies within a relevant area would considered an advantage

Experience in a similar leadership role within the financial services industry

IAQ or IMC studies preferred (to be completed within first year in the role)