Operations Manager
About Us
ABN AMRO Clearing Bank N.V. is a leading global services provider clearing 16 million trades per day and covering 85 exchanges worldwide. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures and options. It also covers non-exchange listed investment instruments and alternative products including bonds, OTC derivatives, warrants, forex, forwards and energy and commodities.
http://www.abnamroclearing.com/
Opportunity
ABN AMRO Clearing is a third party clearer and a member of all major exchanges around the globe. As a third party clearer, ABN AMRO Clearing focuses on clearing transactions of its clients only. Clients can either be exchange members themselves or execute on the basis of the ABN AMRO Clearing memberships.
The London office is the regional Derivatives competence centre therefore, this role involves a strong international dimension. Products cleared mainly include exchange traded derivatives (futures options).
You will be responsible for ensuring the effective management, organisation and control of the back office operations activities of ABN AMRO Clearing in London, in order to maintain client satisfaction through the delivery of an effective clearing service and ensuring compliance with relevant exchange and regulatory requirements. The role covers activities that take place throughout Europe, with London being the centre of expertise for derivatives. Close cooperation and collaboration between operations in the Netherlands, US and Asia is essential.
Key Responsibilities
Your core activities will include;
- Day-to-day management of AAC operations teams - including: Brokerage, Reconciliations and Derivatives Clearing. Provide leadership, expertise and oversight in management of teams for delivery of services to drive up customer satisfaction, process excellence and productivity.
- Build and maintain dashboards for monitoring service quality, key KPI’s and KRI’s.
- Ensure ABN AMRO Clearing remains compliant with relevant external regulation and ABN AMRO internal standards.
- Ensure that the Operations department can demonstrate continuous control of its activities through effective use of process and procedures.
- Contribute to effective governance and controls by establishing and maintaining clear and appropriate reporting lines and by ensuring that these, together with appropriate management responsibilities are communicated to the relevant team members
- Ensuring that relevant areas/activities are segregated in such a way as to reduce opportunities for financial crime or contravention of requirements and standards under the regulatory system;
- As a member of the London Management Team you will be responsible for ensuring that the team have the information it needs to effectively identify, measure, manage and control risks.
- As a senior manager, offer and provide support (corrective and proactive) for other local business areas provide daily support for the other business areas.
- Responsible for manpower planning and all personnel issues for the Operations Department
- Work with the European Head and local Managing Director on developing and executing strategy.
- Main Operations liaison for other business areas with ABN AMRO Clearing including cross border. I.T., Commercial and Finance.
- Develop good relations with the Risk, Accounting, Compliance, HR as well as other Operations teams (local and global). Control costs and first-level management of budget, follow relationship with third parties, manage / assist members of team (business or technical analysts).
- Responsible for ensuring successful delivery of project goals, including timeliness of completion, adherence to budget and quality, and facilitation of group discussions and decision making, through effective delegation to project team members.
- Promotes the ABN AMRO values, culture and group strategy
- Supervision and development of staff and responsibility for the performance management cycle – including identification of staff training, annual appraisal process and annual salary review process.
- To promote collaborative attitude within the teams, cross function and with peers in other countries and regions.
- Travel as required mainly within Europe (London-Amsterdam).
- Out-of-hours contact for Clearing IT Operations, Support and Management
Skills and Experience
- Detailed understanding of financial markets particularly exchanges / clearing and relevant processes.
- Proven background within a management role in a regulated (financial services industry) environment
- Proven internal relationship management skills with senior internal and external stakeholders
- Ability to represent the bank in a professional manner to all internal (e.g. management) and external (e.g. regulatory authorities) stakeholders
- Overall vision on the developments in the financial industry and ability to relate this to our business
- Proven ability to maintain and contribute to effective governance standards within your immediate team/department and the wider business.
- University degree in relevant field or equivalent level of knowledge.
- Financial services knowledge – ideally including Direct Market Access and / or Clearing
- Thorough understanding of risk management processes and best practise.
- Thorough understanding of applicable regulatory obligations and the ability to relate and implement this within the business
- Leadership skills – the ability to motivate employees and to present a positive image of the bank
- Professionalism, both personally and the ability to encourage professionalism of the team
- Strong analytical skills
- Project identification and management skills
- Strong interpersonal and influencing skills
- Positive mental attitude
- Strong communication skills
- Analytical and problem solving skills
- Strong focus on governance and control
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