Operations Manager
Competitive Pay Rate
Madison
The QTI Group is a privately owned human resources and staffing organization. Specializing in the placement of industrial, administrative, professional and executive talent, we partner with you to understand your career goals and advise you on opportunities. Our wide reaching network lets us offer you more choices at all skill levels with flexible placement options.
Summary:
Our client is a leading provider of transportation services for both private and public institutions across the state of Wisconsin. Reporting to the President, the Operations Manager will have accountability to lead and manage the entire terminal staff and operations - including facility, maintenance, and budgetary oversight.
Responsibilities:
- Interviewing, coaching, training employee disciplinary experience is highly desirable. Business knowledge, PL experience desirable.
- Transportation operations management experience is desirable.
- College degree or 5 years of applicable experience in the transportation/logistics industry.
- Strong communication skills.
- Experience managing a remote workforce.
Qualifications:
- Manage fleet to meet customer service requirements and maintain service levels.
- Supervise drivers, staff department and maintain team of professional safe drivers.
- Oversight and coordination of terminal operations through respective managers/supervisors.
- Oversight and coordination of maintenance of vehicles and other equipment. Ensures that preventive maintenance/repairs are performed timely.
- Controlling the costs of operations particularly labor and fleet costs.
- Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
- Developing and maintaining customer service capabilities among all operations staff. Responding to customer inquiries and/or complaints.
- Recruiting, interviewing, testing, selecting, and training of operations personnel.