Operations Manager
Operations Manager - Wilmington, DE
Position Summary: Establish and maintain an environment to support Easy Sales and Service. Primary qualifications are to teach and reinforce behaviors that results in managers and associates delivering Easy Sales and Service. To also coordinate and manage all store operations as well as develop associates to achieve results. Primary Responsibilities: Supervise, recruit, train, develop, coach and communicate with all associates and managers as well as assess performance Effectively coordinate manage all store operational activities Oversee timely processing of all personnel actions Ensure a positive customer experience Achieve store level earnings and goals Ensure company presentations standards are met Supervise store security and safety Maintain adherence to all company policies and procedures Perform other related duties as assigned Basic Qualifications: High School diploma or equivalent One year of previous supervisory experience in a retail or service industry Preferred: Previous retail experience in a selling environment Ability to coach store associates to achieve store results The ability to effectively manage store operations Bachelor ??s Degree in Business Administration or related field Decision Making: bases ideas, positions, or judgments on available facts Planning: identifies action steps needed to accomplish team objectives Managing Execution: conveys clear expectations for assignments Focus on Service: identifies and anticipate customer requirements, expectations and needs Engage and Inspire: energizes others by clarifying the broader purpose and mission of their work Developing Others: provides honest, helpful feedback to others on their performance Building Relationships: relates to people in an open, friendly, accepting manner Leveraging Diversity: seeks diverse ideas and points of view to achieve business success Results Orientation: sets high standards of performance for self and others Adaptability: demonstrates an appropriate level of composure and patience under trying circumstances