Operations Manager, ANZ
The Group: The Information Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service teams collaborate with our Client Solutions group to help them provide clients with relevant products and bundled solutions.
The Role: This senior leadership role is responsible for the deployment, service and support of enterprise software, research and data products sold to financial institutions in Australia and New Zealand. The role will focus on Australia and New Zealand, but requires international collaboration working closely with members of the APAC regional team and other peers in the US and Europe.
Responsibilities:
+Manage the Australian implementation, service and support resources including project/implementation managers and product support teams
+Collaborate with other operational leaders to define and implement global processes and activities that ensures the highest degree of quality and outstanding client experiences
+Collaborate with technology leadership to develop and manage effective processes and procedures supporting the software development lifecycle
+Manage resources and processes to ensure the deployment of client implementations are on time, on budget and to specification
+Set and manage priorities allocating resources based on input from country management, product management, client solutions and sales teams
+Build and maintain a culture of continual improvement to drive operational efficiency and effectiveness
+Support the sales process as needed representing Morningstar’s enterprise implementation capabilities
Requirements:
+ Significant experience in project management, software development and client service
+ Proven ability to build and manage dynamic, collaborative teams
+ A self-starter with a strong written and verbal communication skills.
+ Experience managing priorities in a complex, dynamic environment with many stakeholders
+ Experience working across multi-national markets a plus
+ Quality and process mindset.Familiarity of continuous improvement tools such as LEAN and Six Sigma a plus
+ Knowledge of financial/investment industry a plus
+ Bachelor’s degree, or equivalent
+ Master’s of Business Administration or with focus in general management or technology a plus.
+ A minimum of 7 years work experience within a project management environment preferably within financial services
Morningstar is an equal opportunity employer.
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