Operations Manager Hosting Job in Ghent, East-Flanders Belgium
Summary
The Operations Manager provides leadership for key hosting and security management functions. He/she provides product direction and vision,follows through on execution, oversees the overall hosting and security competitiveness, initiates the security en hosting development process,drives customer satisfaction and reduces costs for the product line and its related processes.
He/She acts as a cross functional leader and is capable of reconciling the conflicting functional goals into a commonly shared end-to-end product line objective.
Duties
- Manage day to day the support teams with a focus on customer satisfaction and operational efficiency
- Take mutual ownership with TfB of the end-to-end PL for the hosting products.
- Manage the execution of the hosting line roadmap in cooperation with all relevant crossfunctional organizations throughout its entire lifecycle and within approved time budget targets.
- Define and track Key Performance Indicators that drive the operational budget and operational metrics for hosting and services
- Keep in touch with the customer
- Lead cross-functional initiatives and corrective actions to achieve P/L targets, increase product and services competitiveness and improve customer satisfaction. Hand over clear requirements to the organization for the execution of the product line plan.
- Initiate and lead annual Budget process for hosting Operations and services in cooperation with the divisional business controllers.
- Provide visable people leadership for dispersed teams (approx 25 people)
Qualifications
- Masters degree in economics or MBA or engineering degree
- Minimum 10 years of experience of which at least 3 years in a hosting management position with PL responsibility.
- Track record in leading a hosting business
- Ability to effectively communicate with several levels of staff and external contacts. Outstanding presentation skills.
- Proven people management skills.
February 27, 2010
• Tags: East-Flanders Belgium, Operations Manager Hosting Job in Ghent • Posted in: General