Operations Manager Job
Operations Manager (Job Number: 1312399)
Description
Business Description
The Transfer Agency (TA) division is responsible for providing the services and administration outlined in Client Service Level Agreements, within agreed parameters and applicable regulations and corporate policy. The main functions administered are to effect the dealing instructions on behalf of investors for the products outsourced by our management companies, to ensure an accurate register, and provide all necessary oversight and control services associated with these products.
The departments within TA include: Treasury (Reconciliations Settlements); Distributions Statements and Mailings; Business Change; Communications Centre; Servicing; Business Oversight; Register Servicing, Broker Admin and Transaction Control; Service Delivery; Dealing and Box Management; Management Accounts; Business Recovery; Financial Crime and AML; Middle Office; DC Pensions; Client Service Centre; and Document Management Centre.
Team Description
The Dealing team exists to ensure that all requests to buy or sell clients investments are processed accurately and within regulatory time scales. At each valuation point the client deals are totalled per share class and a box decision reported to the Trustee / Depository. It is also necessary to pay out the proceeds from the requests to sell clients investments after receipt of complete and accurate documentation and within regulatory time scales.
Job Purpose:
A Manager of Edinburgh Dealing is the manager responsible for the day-to-day operational activities and controls within the Edinburgh dealing functions. Responsibilities will include but not be limited to the management of Dealing Oversight Telephone Dealing, Specialist Dealing and Box Management. A highly responsible role which will drive toward dealing accuracy and adherence regulatory control.
Principal Responsibilities:
Responsible for ensuring that effective control and risk management systems and procedures are maintained.
Ensure Staffing, Training and Controls are in place to meet all audit requirements and to provision for succession planning.
Ensure adherence to all compliance regulatory and audit guidance and control.
Provide an environment where high quality client service is always achieved.
Look for areas of continued operational efficiency and cost reduction.
Ensure costs and headcount are retained within budget and appropriate approval is sought when required.
Maintain oversight of technologies used in the dealing environment and provide strategic overview for future state.
Contribute to the strategic development of the dealing function.
Ensure compliance with all reporting requirements both internal and external.
Facilitate and lead any appropriate projects as delegated by Head of Dealing.
Demonstrate the shared values of the organisation (Client Focus, Integrity, Teamwork and Excellence) and the application of TCF.
Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.
Staff Management
Implement, apply and role model the people management activities described in the Global Operations Best Practices Guide for Managers.
Day to day management of a department.
Maintain and regularly review issues and action lists for direct reports through monthly one-to-one meetings.
Develop and maintain positive working relationships with colleagues, external parties and staff in other departments through effective communication.
Maintain and develop staff morale.
Ensure Training Plans are in place (including the Learning Wheel).
Personal Development
Keep up to date with corporate and regulatory requirements.
Develop and demonstrate effective management and motivational skills.
This role is captured by BNY Mellon's Training and Competence (TC) scheme which requires you to attain competence in the role within 24 months and maintain competence thereafter. You must comply with the Company's policies and procedures in place to ensure compliance with such requirements.
Maintain up to date knowledge of financial services and specific knowledge of legislation and regulations.
Undertake ad-hoc tasks; carry out duties including deputising, projects and delegated responsibilities.
Process Management (day to day)
The job holder will be expected to continually look for re-engineering and process improvement opportunities at a process, client or industry level.
The job holder will be required to support their Line Managers in representing the department during visits of compliance officers, auditors, Trustees Depositories, and management companies.
The role may include travel to offshore locations.
The job holder will also be expected to participate in various projects affecting the department and to deputise for the manager as necessary.
Qualifications
Global Competencies (3)
In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for:
Building Organisational Talent
Change Leadership
Client Orientation
Developing Partnerships
Driving Execution
Operational Decision Making
Global Acumen
Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
As a high profile figure within the TA Operation the Edinburgh Dealing Manager must possess strong oral and written communication skills and be able to demonstrate a record of effective people management. A detailed and sound knowledge of the regulatory dealing environment is essential in this role. An understanding of the day to day technologies and a strategic vision of the dealing industry is a requirement in order to drive this area of the TA business forward.
Although directly accountable to the Head of Dealing the successful Manager will be expected to demonstrate initiative in the organisation and a sound oversight of the teams in that department. As a Member of the management team the Manager will be expected to lead by example whilst displaying excellent motivational skills and a commitment to the development of the overall business.
The candidate would need to have experience in a bank or similar financial institution, which would ideally have been spent gaining active, practical experience in a similar role.
Candidate will be required to be Threshold Competent. At BNY Mellon this means passing the Investment Operations Certificate (IOC) qualification within 2 years and passing an internal assessment.
Primary Location: Edinburgh, Lothian Region, GB
Internal Jobcode: 53126
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406
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