OPERATIONS MANAGER Job in Houston 77087, Texas US
OPERATIONS MANAGER
GENERAL SUMMARY: The Operations Manager supports the Store Manager or ASM by executing strategies that consistently meet and exceed company-defined Best Practices and standards.
The Operations Manager ensures a seamless customer experience that models appropriate behaviors and drives productivity. The Operations Manager provides functional training and provides ongoing tactical feedback to the Associate team. The Operations Manager leads the execution of company defined best practices for markdowns, signing, marketing, and facilities, driving efficiency and productivity standards.
Responsibilities:
- Owns execution of the tasks for markdowns, signing, marketing, and facilities.
- Ensure areas of ownership are in compliance with productivity goals and company standards
- Work in partnership with the ASM/Merchandising Manager(s) to ensure any movement of merchandise meets company presentation guidelines
- Participates in weekly store walks with Store Manager and Assistant Store Manager
- Maintains pricing and marketing accuracy.
- Coaches team while working shoulder to shoulder with them on the best practices, while meeting company productivity standards
- Ensures productivity goals are met while adhering to company defined best practices
- Communicates successes, opportunities and solutions to the Store Manager or ASM
- Performs Leader on Duty responsibilities including
- Opens and closes the store in accordance with company standards
- Practices and ensures all company policies and procedures are followed
- Utilizes recovery statements to minimize external loss
- Communicates successes, opportunities and solutions to the Store Manager or ASM to drive business results
- Ensure store is compliant with daily cleaning activities
- Supports the team and processes by ensuring that tools and equipment are readily available
- Ensures cash wrap controls and merchandise protection devices are in place and executed to meet Loss Prevention strategies.
- Exhibits behaviors to drive customer service standards in all sales Associates
- Ensures a clean hazard-free shopping and working environment through daily cleaning activities
- Ensures team is executing fitting room to company standards
- Ensures checkout best practices are being executed
- Coaches and trains sales associates for the execution of all operational processes
- Provides follow-up and feedback to associates on performance of tasks
- Provides motivation and recognition to the team
Education / Experience:
- High School diploma or equivalent desired
- Two-year college degree or equivalent work experience preferred
- 12 Months with Old Navy or equivalent supervisory experience
Requirements
- Ability to effectively communicate with customers and store personnel
- Ability to lift and carry 50 lbs
- Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
- Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts
If you are interested in applying for this position, please call 1-866-WK-4-GAPINC or Apply Online below.
Full Time, Employee
Houston, Tx 77087
Old Navy
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