Operations Manager Job in London E14 5Hp, London Uk
Specialist Complaints Operations Manager
We have opportunities in this role in London.
Control your destiny
Join Barclays as a Specialist Complaints Operations Manager, and you'll get your foot in the door at precisely the right moment. We're looking to take our customer focus and complaint resolution functions to the next level, which is where you come in. You'll recruit and lead an elite team that will resolve customer complaints in a way that satisfies all parties involved and provide top-notch support to the specialist complaints area when it's needed. And best of all, a role with this kind of autonomy at its core is going to offer you outstanding opportunities for development and career progression.
What you'll give our customers as a Specialist Complaints Operations Manager
You'll recruit and manage your team, making sure that all members are fully informed about expectations for their performance and have the tools they need to be as effective as possible. You'll also manage performance, risk and compliance, while maintaining a detailed understanding of customer needs and emerging market trends. What's more, you'll look for best practice complaint handling strategies from other industries, while developing and field-testing innovative approaches that will take our customer satisfaction to new heights.
What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.
What you'll need as a Specialist Complaints Operations Manager
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need a track record of success in a range of operational and customer service leadership roles and a detailed understanding of the financial services market. Also, we'll need to see knowledge of FSA compliance requirements and employment, health and safety regulations. Outstanding communication skills across all levels are essential, as is the ability to motivate, coach and develop team members.
We'll judge you on your ability and nothing else.
Careers built around customers
