Operations Manager Job in Richmond, Indiana Us

ACE Group

The ACE Group of Companies is one of the worlds leading global commercial
property and casualty insurance and reinsurance organizations, with 16,000
employees worldwide and offices in more than 50 countries.

ACE serves the property and casualty insurance needs of businesses of all
sizes in a broad range of industries. We also provide specialized insurance
products—such as personal accident, supplemental health and life insurance—to
individuals in select countries. Our reinsurance operations include both
property and casualty and life companies.

Details of this critical opening follow:

KEY OBJECTIVE
In collaboration with the AVP of Operations, provide dynamic leadership and management related to underwriting, claims, audit and insurance operational support services. This includes identifying and delegating operational needs across various lines of business and associated onsite and remote staff.

MAJOR RESPONSIBILITIES
• Proactively review operational and business flows that support the development of solutions to improve the efficiency and effectiveness
• Establish operational goals, leadership credibility and convey a strong vision
• Develop a good, honest, and open working relationship with the staff, supported business unit management, underwriters, claim representatives and vendors
• Establish and sustain the development, documentation, and implementation of operational procedures and business flows for all lines of business
• Leverage internal business partner relationships to facilitate additional work opportunities for the operation
• Establish a consistent process for evaluating, scoping, and defining business processes
• Demonstrate decisive leadership ability
• Effective problem solving and influencing skills
• Proactively support the development and monitoring of service standards
• Continuously strengthen business knowledge
• Development of staff leading towards Center of Excellence
• Establish a formalized performance management plan for all direct reports. Foster and facilitate staff development including succession planning
• Build a talent pool
• Monitor and Control Expenses

REQUIRED QUALIFICATIONS
• Bachelor’s degree
• Minimum of 5 years of managerial experience in the insurance industry and/or operations
• Ability to effectively communicate the attainment of business/operational goals and objectives through teamwork in an open, entrepreneurial environment
• Ability to lead through influence and example
• Effective problem solving and influencing skills
• Strong analytical, presentation, and communication (oral and written) skills
• Strong end-user computer skills, e.g. Excel, Word, PowerPoint, Visio
• Strong project management skills
• Proven ability to provide direction and technical guidance to promote team excellence and development of staff
• Projects self confidence, authority and enthusiasm
• Ability to travel
• Excellent customer orientation

DESIRED QUALIFICATIONS
• Background in insurance operations, finance, audit, underwriting and/or claims preferred

ACE offers a competitive salary plus cash bonus, equity opportunities and a
comprehensive benefits package including life, health, dental, vision, a
generous retirement savings plan with a generous company match, disability
coverage, stock purchase plan, flexible spending accounts, tuition
reimbursement, and business casual dress.

Sound like the right job for you? For consideration, please apply below.
If you would like additional information about the ACE Group, please visit our
website at http://www.acelimited.com