Operations Manager (San Diego, Oakland, or Burbank, CA) Job in Oakland, California US
Operations Manager (San Diego, Oakland, or Burbank, CA)
Kaiser Permanente Operations Manager San Diego, Oakland, or Burbank, CA TheNational Medicare Administration (NMA) team is looking for an Operations Manager to provide direction and oversee multiple high-impact business processes that are typically cross-functional and cross-regional in nature. This is a management level position with direct supervisory responsibilities. This manager may provide leadership to key NMA initiatives as well as making improvements and providing oversight to ongoing operational processes. Essential Functions: - Manages a small team that is responsible for specific ongoing operational processes that contribute to the successful administration of KP's Medicare programs. - Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results. - Develops and deploys staff in the most effective manner to meet assigned objectives. - Responsible for performance management, and providing staff with on-going constructive feedback. - Uses efficient and cost-effective approaches to integrate processes and technology into the workplace and improve program effectiveness. - Ensures that effective controls are developed and maintained to ensure the integrity of the organization. - Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes. - Improves, monitors and evaluates processes; focuses on results and measuring attainment of outcomes. - Takes corrective action, as appropriate. - Communicates and interacts with multiple stakeholders and KP leaders as appropriate. - Interprets operational processes and policies in selecting methods and techniques to determine the best solutions. - Develops and/or influences new ideas/approaches. - Facilitates and/or leads collective problem solving and fosters interactions to lead groups through problem solving. - 10-20% travel. Qualifications: Basic Qualifications - 5+ years of business process management, administration, or related business experience - 2+ years of management experience (which may include matrixed experience) - Bachelor's degree or 4 additional years of equivalent experience Preferred Qualifications - Experience managing an operational unit - Experience with process improvement and/or improving business operations - Healthcare experience - Medicare experience - Six Sigma certification