Operations Senior Group Manager recruitment
The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. Key Responsibilities:
This role is for a very strong and experienced leader / manager who will take responsibility for the EMEA Accounts Control organisation. Key areas of focus will include:
- Day to day management of account opening, account maintenance and Know Your Customer team;
- Significant management responsibility for ~100 staff across London, Belfast and India locations;
- Review of existing operational flows, data quality management etc.;
- Drive continuous improvements to quality of data and client service levels;
- Create efficiencies through ongoing utilisation of Belfast and low cost centres for data management;
- Act as operational champion for new client and account management infrastructure;
- Responsible for all senior level stakeholder interaction relating to client and account related data, across front / middle / back office groups.
There have recently been a number of strategic changes to the EMEA Accounts Control Group, in order to upskill the current management talent pool within the region. This role will therefore suit an accomplished leader that can develop a strong culture of teamworking and effective people management, whilst driving strong client service and execution.
Skills
Knowledge / Experience:
- Broad expertise of client / counterparty / account data management within a global financial services organisation;
- Exceptional team leadership skills, with extensive experience of managing large operational groups;
- Strong awareness of client needs / expectations within data domain, highly responsive and communicative with senior level stakeholders;
- Wide knowledge of external products and services that add value to client and account data management, ability to leverage existing vendor relationships to drive efficiencies.
Qualifications:
- A business related degree would be advantageous, however less relevant than extensive 'in situ' experience; and a Financial services related qualifications would be advantageous (e.g. IAQ or similar).
- Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Skills:
- Whilst not a technical role, experience with the standard MS Office suite will be expected.
- In addition, the candidate needs to have a strong understanding of - Enterprise client / account data and how to create efficiencies through automation of functions;
- Relational nature of data - management of client / account hierarchies;
- Regulatory KYC concepts; and how client / account data is used holistically within front to back transactional flows.
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.