Operations Services Business Analyst Job in Omaha, Nebraska US

Operations Services Business Analyst

-- Job Seeker Employer Student Educator Entrepreneur Login... as a Job Seeker as an Employer Sign-Up... as a Job Seeker as an Employer Job Seeker Email : Password: Remember Me? Forgot your Password? Job Opening | Operations Services Business Analyst Back West Corporation Operations Services Business Analyst Printer-friendly version Loading... Careers This job opening has been categorized under the following careers: Network Systems : Network Systems and Data Communications Analysts Click any of the career names above to search for other jobs in that career. Click here to learn more about these careers. Click here to report one or more of these classifications as incorrect. Details Date Posted: 2012-03-19 Requisition: 966274 Located In: Omaha, NE Job Type: Full-time Employee This position will close and applications will not be accepted after Monday, April 2, 2012. Description West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications. Responsible for performing operational analysis including trending performance and efficiency results to maximize revenue opportunities with clients; generate maximum potential revenue while reducing any variable labor expenditure; understand client contracts while reviewing the details and determining where there is opportunities for revenue or determining where their losses are; identify areas of opportunities of growth and perform a detailed analysis while implementing process improvements; review new and existing departmental process ensuring efficiency and quality service. MINIMUM QUALIFICATIONS Education * Bachelor's degree from an accredited college or University in business administration, finance, or related field required. Equivalent work experience in a similar position may be substituted for educational requirements Experience * Minimum one year experience in operations or workforce management experience required preferably in a call center environment with multi-locations. Minimum one year database fundamental experience preferred Other * Intermediate knowledge of MS Word, Excel, and PowerPoint required West offers competitive wages, impressive comprehensive benefits, ongoing career development and training, and an environment rich in diversity and the freedom to express new, innovative ideas! If you are interested in this position and meet the minimum requirements, apply online today! Applications will be accepted through 4/2/2012. West.com AAP/EEO Employer Modify Posting Close Posting Equal Opportunity Employer - Affirmative Action W/M/D/V Careerlink Job Seeker Account Infotec Conference AIM Institute Speakers Bureau -- About AIM AIM Membership AIM Research Site Map Privacy Policy Site Use Policy Contact Us Community Partnerships Educational Programs Grant Services Sign-up for e-News Name : Email : Comments (Optional) AIM Institute The AIM Institute is a not-for-profit membership organization that provides information technology leadership to Nebraska and the surrounding region. We help our business, educational, and community partners to focus and coordinate their IT resources. Working together, we help initiate the changes and improvements necessary to meet emerging information technology needs, build a strong workforce, and expand economic growth in our communities. © Copyright 2012 AIM Institute, Inc. All Rights Reserved.