Operations Specialist
Operations Specialist - Canton
At Waste Management, an Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data. Work schedule may change periodically and may include weekends. An Operations Specialist for Collections assists in troubleshooting and resolving safety, service, and operational issues, creates, distributes, and closes-out customer tickets on a daily basis, maintains and distributes department related information on a daily basis, communicates with other supervisors and managers about operations and/or dispatch issues, and completes and maintains a variety of reports as directed by the department manager. You will be responsible for using software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor, assisting with data collection and reporting required for incentive pay programs, assisting with the processing of payments and other financial tasks as necessary, assisting in the implementation of operational projects as needed, communicating with customers about service issues as needed, and communicating with employees about scheduling and work assignments as needed.