Operations Supervisor
WILLSON INTERNATIONAL has been clearing goods across the Canada-U.S. border for over 90 years. With customs brokerage offices on both sides of the border, comprehensive online services, and the latest in technological advances and security, we provide the tools, training, incentives, and teamwork to fast-track through customs and maintain our reputation of consistency, on-time delivery, responsiveness, and quality of service.
Willson International is dedicated to our people. The people we hire are the cornerstones of our success. Their ideas, commitment and connection to our customers are truly the essential elements in how we succeed. If you have a passion for continuous improvement, terrific customer service and love to work in a team environment we would love to talk to you.
Within our National Accounts Centre located in Fort Erie, Ontario we have an opportunity for an Operations Supervisor – Customs Brokerage.
You will ensure the overall production of the National team and the performance of your staff. You will rate/confirm entries, ensure entry quality, late file avoidance, and work on the closure of client service resolutions. Most importantly, you will also be responsible to train, motivate and evaluate your employees. You will work closely with all other supervisors and the VP of Canadian Brokerage to ensure the success of the region and their measurement methods.
You have a high school diploma, anywhere between 5 to 8 years’ experience releasing goods in a customs brokerage environment, hold a CCS designation and possess direct experience as a supervisor or a team lead. This coupled with MS Office proficiency, database skills, and customer service skills would make you an ideal candidate.
At Willson, family is first, and we recognize, support and respect each employee’s responsibility to his/her family. In our continued efforts to help our employees we offer:
· Flexible Scheduling and Competitive Pay
· Medical, Dental Supplementary Health coverage
· Maternity top-up and paid time off for new Fathers
· Company paid sick and personal days
· Paid Professional Courses
· Paid Continuing Education Courses
We look for people that are adaptable, enthusiastic, friendly, self-motivated, passionate, creative and true team players. If this is you then please forward your resume to careers@willsonintl.com
Please come and learn more about us at www.willsonintl.com
We thank all applicants for their interest; however, only those meeting the minimum job criteria will be contacted.