Operations Technician 3 Job in Winter Park, Florida US
Operations Technician 3
Job Description Job Functions: Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution. Perform case management function on outages as required. Handle internal/external customer escalations via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary. Develop, maintain, and assist with providing initial training for new employees. Provide technical information or direction for less experienced employees as assigned. Analyze current network support processes and update as needed and/or refer priority issues to management. Special projects and other duties as assigned. CenturyLink is proud to be an Equal Opportunity Employer. We value diversity and maintain a drug-free workplace. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.