Operations/Risk Analyst Job in Wilmington, Delaware US
Operations/Risk Analyst
The Corporate Internet Group (CIG) supports public Internet sites for all lines of business within J. P. Morgan Chase. CIG is comprised of over 500 professionals located in Delaware, New York, Ohio, Florida and Illinois. The group consists of senior business strategists, developers, infrastructure and architecture specialists, informationarchitects, usability professionals, interactive designers, editors and other project support and operations staff. CIG works closely with all lines of business including: Auto Lending, Business Banking, Card Services, Commercial Banking, Education Finance, Home Lending, Investing, Private Bank, Private Client Services, Retail and Treasury. J.P. Morgan Chase's online sites are currently among the top ranked in the industry. CIG's goal is to provide consistent, integrated internet applications that are intuitive, dependable and easy to use for all customers. As an Operational Risk Officer with the CIG Operations team, the candidate will be responsible for management of a direct report and together this team will support the needs of the online fraud operations teams and LOB risk partners. Responsibilities Serve as an operational risk SME on major projects and initiatives impacting the CIG Operations team Effectively communicate impacts of production issues that impact the online fraud operations teams and drive towards quick resolution Manage the relationship with risk partners across the firm, with a primary focus on LOB risk operations teams Communicate impacts of CIG projects to these teams so they are fully equipped with the necessary tools to minimize fraud loss exposure to the bank Analyze impact of various risk management objectives to CIG and suggest optimal solutions Implement process improvements to benefit CIG and the firm Ensure such improvements are in line with risk management regulations while maintaining a positive customer experience online Partner across CIG groups and CIG's internal and external client base Perform other critical risk analytics to influence important CIG business decisions