Ops Support Asst 2 SAFE Act Job in Ann Arbor, Michigan US
Reference Code: 12008927
Location: Ann Arbor, MI, USA
Education Level: High School Diploma/GED
Description
Ops Support Asst 2 SAFE Act
- Facilitate the coordination and preparation of the loan processing function for an acceptable volume of loans.
- Counsel interested/appropriate parties according to guidelines and requirements necessary to complete and prepare files for closing.
- Ensure the staff has completed all work accurately and within the timings and practices established by state and federal and company guidelines.
- Implement workflow guidelines, policies and procedures to the staff.
- Resolve problems that come about and answer questions of the staff.
- Communicate with internal and external customers to reach resolutions to problems.
- Perform day to day monitoring of workflow of the Processing department ensuring good relationships with brokers, AEs, support staff and vendors to ensure expectations are exceeded. Maintain timeframe expectations.
- Train, and help oversee an efficient and knowledgeable staff through coaching, training, and personal leadership.
- Analyze any escalated issues and determine the appropriate solution and communicate with internal and external customers to resolve the problems as quickly as possible.
- Turn strategy and plans into results and consistently deliver on aggressive performance goals with regard to customer satisfactions results.
- Review and analyze procedures for more efficient and cost effective ways of handling the workflow.
- Determine needed changes and implement and communicate changes to Supervisor/Manager. Communicate information concerning department issues to management.
- Keep management apprised of developments as they relate to personnel, workflow and special projects.
- Communicate and coordinate changes in policy and procedures that affect other departments.
- Meet or exceed quality/legal expectations - including MSA.