OPTICIAN Job in Raleigh 27603, North Carolina US
National Vision, Inc. (NVI) is the fourth largest optical retailer in the United States, operating over 670 retail locations in 44 states through the U.S. National Vision employs over 6,000 employees and our retail divisions include America's Best Contacts Eyeglasses, Eyeglass World, Vision Centers inside select Wal-Marts, Vista Optical inside Fred Meyer and Optical Centers on select military bases. National Vision has plans to open over 40 America's Best and Military locations annually.
We are hiring for an: Optician
Essential Duties and Responsibilities/Store Operations:
- Meet sales objectives.
- Maintain a continuous effort to obtain company objectives with regard to average sale and feature percentages.
- Monitor statistics achievements against company standards.
- Achieve and maintain all identified selling standards.
- Greet customers in a friendly manner and ensure high quality customer service.
- Ensure customers receive quality products in a timely manner.
- Ensure all customer service complaints are handled effectively and efficiently.
- Review reasons for redos and implement practices to correct. Ensure quality standards are met.
- Check on status and notify customers when orders are in or of any delays.
- Call customers, weekly, for product waiting to be dispensed.
- Ensure all intra-web functions are done daily including canceled job status, back order list and problem jobs.
- Maintain accurate and organized customer records.
- Assist in dispensing eyeglasses and contact lenses to customers.
- Promote bestcontacts.com
- Maintain a continuous effort to improve quality.
- Perform such other duties as assigned by management.
Merchandising and Inventory Control:
- Ensure all visual merchandising is implemented and maintained.
- Ensure frame boards are planogramed and kept full at all times.
- Ensure that the eyeglass department is kept clean and organized at all times.
- Ensure that inventory control and loss prevention procedures are followed at all times.
- Ensure that back order frames are pulled and the list maintained.
Human Resources:
- Interface with all doctors and maintain appropriate professional relations.
Other Duties and Responsibilities:
- Perform such other duties as assigned by management.
- Ensure compliance to all store and corporate policies and procedures.
Qualifications:
- Possess at least one year of optical experience.
- ABO NCLE Certified
- State Licensing required (for states that require licensing)
- Effective interpersonal skills.
- Customer Service skills.
- Ability to present and sell eyeglass features and specialty lenses.
- Customer Service skills.
No Phone Calls, Please.
NVI is an Affirmative Action Employer EOE/M/F/D/V