Oracle Technical Support Analyst recruitment

Deliverables Tasks:

Aid in the development of structured support processes for the Business Applications Support team.
Provide software documentation to agreed standards.
Ensure owned processes are clearly documented and understood by others in team.
Interface effectively with other support teams.
Support introduction of tools for formal release management and problem tracking.
Build relations with key IT users.
Facilitate in the successful delivery of small projects into the production environment.
Contribute to improvements in the application support environment.
Provide application support, enhancements and testing to agreed quality.
In conjunction with other support areas and 3rd-parties provide agreed levels of systems
availability.
Utilise the application support and change management systems effectively .
To work alongside AI project teams and ensure successful integration into production.
To provide support on a shift basis ( 7am to 7 pm )
To provide on call support (7pm to 7am) on a rota basis

Capabilities: Qualifications / Skills / Knowledge / Experience:

QUALIFICATIONS:

SKILLS/KNOWLEDGE:

SQL/Oracle – Expert
Java - Intermediate
Unix - Intermediate
IBM MQ series – Knowledge of
Understanding of standard IT practices in an operational environment
Understanding of IT operating environment
Ability to communicate clearly with business users
Ability to develop clear and precise business requirement documentation and supporting
technical documentation
Analytical thinker

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