Order Management Job in Milwaukee, Wisconsin US
Order Management
Order Management!!! Position Summary: Responsible for the execution of the order process for assigned domestic sales territories. Candidate will work closely with a variety of departments to provide support for technical and process related issues. Proactively resolves escalates issues across functions to meet customer commitments and customer targets. Responsibilities Include: Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met. Establish and maintain communication with the appropriate individuals throughout the process Responsible for Order Entry and backlog quality. Implement changes as required for each order followed. Ensure orders validation, compliance and approvals before order entry. Confirms customer requested date and plan. Own and update timely key dates using local operating mechanisms and reports. Reviews weekly business sales. Daily follow up of customer credit documentation and inventory. Give shipping and billing instructions in accordance with contract terms and conditions. Follow shipment and installation via reports. Monitor and coordinate daily logistics traffic from warehouse. Qualifications: Bachelor s degree required. Minimum 3 years experience in project management, order management or professional customer service. Driven to provide superior customer satisfaction. Must be willing to work both individually and with a team. Ability to adapt quickly to new systems/procedures. Previous experience with Oracle ProdERP or similar systems is desired. Willingness to work flexible hours to support the business at the end of each quarter. Excellent Verbal and written communication. Proficiency in Microsoft Excel, Word and Powerpoint. customers. Strong organization, time management and detail orientated skills. Candidate must be comfortable in communicating order status updates to both internal and external customers. Please note this is a 12 month contract position with the possibility for the right candidate to transition to permanent employee after the 12 month period. As the local offices of Kelly Services do not represent the above position, please apply on-line for immediate consideration. For questions regarding this position, please email Mary Thornton at thornmk@kellyservices.com or call 321-355-0500.