O&T
Requirements:
- The voice engineer would need to provide daily BAU operation support to 56 Voice loggers and CLS servers in Singapore across all SG branches and campus sites.
- The primary responsibility includes provision of telephony services across Avaya/ Cisco PBX in both local SG and Regional switches. Business support on call center infrastructure such as Avaya CMS/ AES/ G450 GW/ Cisco ICM servers are also needed for critical front end Business such as Citi phone/ CitiServices/ CCMU/ GCB Telesales teams etc.
- Operation support and provision for onsite support and tasks in working closely with GVO / CSC teams on projects/ problems/ changes for users on GVO switches.
- The primary engineer also need work closely with all SG Business and branches teams on all aspect of operational activities such as MAC changes/ VT/ respective local building infrastructure maintenance and power shutdown/ VTM / EPO patches upgrade / business loggers relocation activities.
- This engineer is also expected to provide 7* 24 hrs. country operational voice support and is the engineer to perform remote support and investigation for all country loggers/NICE CLS servers / Avaya / UCTI and AES servers etc.
- The engineer investigates and checks on all alarms activation via regional NICE Logger monitoring for both 8.9 and NP3 Loggers.
- Alert the Business on any outages and work with respective parties for resolution.
- Provide Biz after office hrs. on site standby support.
- Also provide front end ops support to all SG VIP voice support queue.
- Also to perform local IS secure checks and oversee all aspect of local projects rollout for business/ region on regional or global GVO initiatives and projects.
- Would need to support the planned GVO migration for all GCG branches upgrade incoming 2nd and 3rd quarter as well as ongoing user’s migration for Citiphone / CCMU in Millenia Tower and APCC command centre call centre infrastructure migration for Xilink planned by Oct 2013.
Qualifications:
- Experience in Avaya CM and Cisco CUCM administration and operational supports.
- Administration and support of Avaya CMS and its related adjuncts.
- Microsoft skill set and proficient in administration NICE 8.9 and NICE NP3 loggers.
- Proven Avaya administrator skillset required. Good interpersonal skill and ability to work with people of all level.
- Technical skill set in voice and network communication with proficiency in Cisco CUCM preferred.
- Knowledge of the following voice adjunct will be advantage and would include following:
- Window and UNIX platform/ Cisco ICM, Avaya CMS, Avaya AVR, IPC Alliance and it interconnectivity.
- Must be able to perform multi task in fast pact environments.
- Responsible and is customer centric.
- Able to deliver results within expected date line.
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.
To apply, please visit http://careers.citigroup.com and search for Job ID 13029939
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