Outbounder Representative Job in Columbia, South Carolina Us
Outbounder Representative
Job Description:
Position Summary:
The Outbounder Representative is responsible for providing high-quality customer service, analytical, and documentation support to exceed Care Improvement Plus' customer expectations
General Responsibilities:
Conducts direct outbound phone activity of Care Improvement Plus Special Needs Plan products and services to beneficiaries and providers in Plan service areas
Provides support to sales-related objectives via inbound/outbound customer calls; must be able to meet established call quotas
Ensures accurate and appropriate documentation support that translates into successful development and maintenance of Care Improvement Plus products and services
Meets CMS and state requirements and ensures Medicare beneficiaries understand the products and services they are receiving, including guiding beneficiaries through the enrollment process
Prepares reports setting forth progress, trends, and recommendations
Identifies problems, troubleshoots, and provides guidance to customers;
Adheres and suggests improvement to policies and procedures regarding problem identification, documentation, distribution, and correction to ensure immediate resolution
Serves as liaison with all other division operations and services to keep abreast of policy and procedural changes;
Maintains working knowledge of Medicare/Medicaid regulations, managed care industry, pertinent legislation, and the competitive environment
Other duties as assigned and required
Required Education Experience:
High school diploma required or GED equivalent
Minimum 3 years customer service experience, preferably in Medicare/Medicaid healthcare arena
Possess solid customer service skills to educate Medicare/Medicaid beneficiaries
Strong and successful sales experience related to insurance products preferred
Computer skills consisting of experience with Windows-based applications and computerized lead management systems preferred
Required Knowledge, Skills, and Abilities:
Must possess a Health, Life Insurance and/or all appropriate state licenses to perform job duties and functions within 90 days of employment
Excellent analytical, critical thinking and problem solving ability; comfortable with Medicare eligible client base; solid understanding of senior issues a must
Must possess exceptional customer service, communication
May be required to work weekends and evenings for special events
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
