Outside Property Claim Professional Trainee-Long Beach, California Job in Orange, California US
Outside Property Claim Professional Trainee-Long Beach, California
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Location: Long Beach, California Hello and thank you for viewing this ¿pipeline¿ job posting. Please note that there is currently no opening for this position. This particular posting has been created in an effort to help pre-identify candidates interested in being considered for future roles as they become available. By submitting your resume to this requisition, you are not formally applying for a position with Travelers, rather you are indicating an interest in being contacted when roles like this open. SUMMARY: Travelers has built a solid reputation as a leading insurance company with endless opportunities for our talented and passionate employees who are committed to our company¿s success ¿ and their own. We are one of the leading insurance companies in the United States driving to be the best, and we need individuals who can help us stay in-synch with our customers¿ ever-changing needs. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. If you are curious and like to search for the truth, then put your 4 year degree and/or previous customer service experience to work with us. As part of the Travelers Team, you will be part detective and hero by developing relationships with our customers to get them back where they belong. We are looking for results-driven, customer service focused individuals who have a sincere interest in helping people and building relationships over the phone. Through these relationships, you will investigate, evaluate and negotiate to resolve property claims. You will reach out to the customer as quickly as possible and maintain contact throughout the life of the claim to keep the customer informed. This is an entry level trainee position within a Fortune 100 company. The position provides extensive training and development opportunities for future growth within the company. PRIMARY DUTIES: Participate in on-going training sessions for specific line of business. Provide voice-to-voice contact within 24 hours offirst report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed. Determine coverage/ compensability, facts of loss and degree of liability/exposure. Work closely with Unit Manager or mentor to promptly resolve claim issues. Refer claims as appropriate, based on exposure and established guidelines. Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution. Provide customer service contact to give, receive or exchange information EDUCATION/COURSE OF STUDY: College degree or equivalent business experience preferred. COMPUTER SKILLS: Solid keyboard and PC skills, with experience in Word and Excel. Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software. OTHER: Ability to work independently Strong Negotiation skills A general understanding of insurance. Solid interpersonal and customer service skills. Team focus. Results orientation. Flexibility and willingness to work early evening hours with some weekend hours. Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail. Strong decision making skills Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively. File Management Technical Customer Focus Relationship Management Technology Leadership In A Matrix Environment Influence Strategic Thinker Creativity Initiative Collaboration Communication Trend Analysis For Property Positions only: This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Apply Apply Add to Favorites