Outside Sales / Account Manager Job in Bellingham 98225, Washington US

Outside Sales / Account Manager

Needed Immediately
Who We Are:

In January 2012, Index Sensors and Controls, Inc. moved into its new state of the art manufacturing facility in Bellingham, Washington. Now in its 36th year of business, Index is a leading manufacturer of switches, sensors, and controls for industrial, Heavy Duty, and commercial vehicle markets.  In addition, we are on our way to becoming the first LEED Gold certified green manufacturing facility in WA State.

Our fun, passionate team of 30+ continues to steadily grow.  Join us!

What do you receive in return? We could give you the standard line about competitive salaries, good benefits, Equal Opportunity Employer, and all that - all of which is true. But what might be more important to you is what our employees say: that Index is a great place to work.

Maybe that's because every employee is viewed - and respected - as an individual. Because we offer our employees room to expand their capabilities and we consciously develop the smooth communication and work processes it takes to support individual and shared success. We also live by the notion that work should be satisfying and fun!

What We Offer:

At Index Sensors Controls, we value every employee as a part of our community. Our positive company culture sets us apart from other companies. We truly strive to be better than the rest.

We are environmentally friendly, and are dedicated to making conscious decisions to improve our business, our facility, and our people. As we grow we will move toward Triple Bottom Line awareness and B-Corporation status.

We offer a comprehensive benefits package including: health insurance, 401k, paid time off, and more. We typically work a 4 day workweek (10 hour days), allowing for 3 day weekends virtually every week!

And… we’re actively hiring right now, looking for smart, forward-thinking problem solvers to join our growing, world-class team.

Please send over a resume, but just as important, include a cover letter that tells us about YOU and those things that stuffy resumes just can’t incorporate.

 

Title:                            Outside Sales / Account Manager

 

Reports to:              President / CEO

 

Summary of Position:                                                                                                                          

As a key member of Index’s sales and marketing team, manage and direct all outside sales efforts and customer support functions to specific accounts.  Through proactive and self-directed effort deepen current customer relationships, expand current sales channels, identify new sales channels, assist with market understanding, and manage customer accounts.

 

Essential Duties and Responsibilities:                                                                                                 

 

Outside Sales:

·         Manage own outside sales efforts.

·         Collaborate with and support all sales efforts.

·         Collaborate with and effectively utilize sales support team to advance outside sales.

·         Establish and maintain strong, solution-based partner-relationships with customers.

·         Identify, develop, and secure all available sales opportunities.

·         Drive product sales to existing customers.

·         Identify and drive product sales to new customer and channels.

·         Expand new product sales opportunities to both existing and new customers.

·         Collect, share and act on market information.

·         Participate in the use of The Salesforce CRM system for sales and customer support.

·         Participate in a collaborative sales effort.

 

Customer Support:

·         Provide best in class, value-added service to existing and prospective customers.

·         Collaborate with inside customer support team to ensure seamless communication.

·         Participate in customer issue resolution and post issue follow-up.

·         Participate with Operations Manager in the continuous improvement efforts.

·         Manage customer orders from owned accounts.

·         Manage customer satisfaction and order follow-up on owned accounts.

·         Collect, share and act on customer support information within this scope of this role.

 

 

Position Requirements / Qualifications:                                                                                   

 

·         Demonstrated sales and close ability.

·         Demonstrated knowledge of complex sales methodologies.

·         Demonstrated ability to manage multiple sales opportunities with long sales cycles.

·         Demonstrated sales and close ability using phone and web based tools.

·         Strong organizational skills.

·         Ability to convey vision and objectives to the sales team and company President.

·         Highly developed interpersonal communication skills – written and verbal.  One-on-one and within groups.

·         Ability to learn, retain, and clearly express a deep level of product knowledge.

·         Ability to concisely convey technical information over the phone, through electronic communication, and in interpersonal communications.

·         Must be highly competent and comfortable in the use of computers and Information Technology.

·         Strong applied knowledge of Word, Excel, CRM Systems, etc.

 

Education and Experience:                                                                                                

 

Desired:

·         Formal sales training in complex sales techniques.

·         5 years of Heavy-Duty transportation equipment / parts sales experience.

·         3 years of sales management experience.

·         3 years mechanical engineering experience.

·         Specific experience with temperature, pressure, controls experience.

 

Required:

·         Demonstrated mechanical aptitude and applications ability.

·         5 years related industry experience.

·         2 years related industry sales experience.