PART-TIME Collections Rep Job in Fort Worth 76137, Texas US
Job Description:
Are you a people person who enjoys helping customers? Are you reliable and hard working? Do you WANT part-time work? If so then I have the perfect collections job for you!
If you fit the below description please respond with a resume. Please DO NOT call.
Works in the Collections/Risk Avoidance Operations environment and is responsible for resolving delinquencies through inbound/outbound collections phone calls.
Primary responsibilities are collections for late stage delinquent home loans, providing world class customer service through effective communication and negotiation skills. Typical customer interactions will require reviewing delinquency patterns, identifying types of loans and resolution options, reviewing a customer's income and expenses. Calls will likely include some form of debt counseling (sharing ways to cut monthly expenses) and may include repayment arrangements to bring delinquent accounts current (cure). Collectors will work with customers to understand mortgage terms, bring accounts current by paying all outstanding payments, assist with research issues and provide loan reinstatement figures as well as develop repayment plans or recommend workout options (like loan modifications, short pay offs and deeds in lieu) when appropriate.
This is a fast paced, high volume call center environment using an automated inbound/outbound dialer system. Qualified candidates will be comfortable discussing personal financial information and asking for payments and/or negotiating repayment/workout solutions as well as have the ability to navigate multiple computer applications/screens and document call activity while effectively communicating with the customer.
Requirements:
. Tenure - At lease one year with current or prior employer, unless new to the mortgage industry
. Experience = Strong Customer Service Skills, Comfortable with a Structured environment or high volume environment. (Preferred call center exp, but not required)
. No more than one negative termination from a previous employer.
. No negative terminations from a financial institution.
. Attendance - Met current or prior employers attendance guidelines (please see guidelines below)
. Dress Code - Professional (please see guidelines below)
Competencies Required to be successful:
. Teamwork - Fosters collaboration among team members and business partners; shows skill and
ease at working in groups; contributes ideas, opinions and skills toward the
achievement of a common goal; views each success as a win for the organization
. Drive for Results - Exhibits a strong drive for results and successes; conveys a sense of urgency to
achieve outcomes and exceed expectations; persists despite obstacles, setbacks and
competing influences
. Flexibility/Adaptivity - Demonstrates the capacity to change one's actions, opinions, or behavior;
successfully adjusts to rapid change, shifting priorities, and ambiguity
. Customer/Client Focus - Maintains unwavering focus on delighting the customer/client; demonstrates a sense of urgency, dedication, and passion for meeting/exceeding the expectations of
internal/external customers/clients; earns customer/client loyalty through superior
service, accuracy, and responsiveness.
. Communicate clearly - Clearly conveys information and ideas through a variety of channels to individuals or groups in a way that engages and impacts the audience.
. Influence - Presents him/herself assertively, convincingly and with confidence; establishes credibility and respect with others; convinces others to embrace a position or take a specific course of action.
. Interpersonal Effectiveness - Works effectively with different types of people in a fair and consistent manner; shows concern and sensitivity to the feelings of others; builds appropriate rapport and enjoys working with others.
. Negotiations - Arrives at agreements diplomatically and comes to terms that are agreeable to all parties; skillfully uses argument and persuasion to reach a favorable position without causing hostility or hard feelings.
. Employ organization/time management - Maintains an organized approach to managing daily activities; is able to simultaneously juggle multiple demands to achieve optimal efficiency and productivity.
Minimum Education Required: High School